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Avaya 132-S-715.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Operations | - Workflow design and routing logic - Agent and queue configuration |
| System Implementation and Deployment | - Installation and configuration of IC/OA components - Integration with Avaya Aura ecosystem |
| Administration and Maintenance | - User and role management - System monitoring and troubleshooting |
| Operational Analyst (OA) Design | - Reporting and analytics configuration - Data collection and processing mechanisms |
| Interaction Center Fundamentals | - Core system capabilities and features - Architecture and components of Avaya Interaction Center |
