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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Blended Real Time
B) Blended
C) Exclusive
D) Voice Only

2. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

3. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) Expressway Mobile and Remote Access
B) MPLS Layer 3 VPN
C) CUCM Extension Mobility
D) HSRP gateway redundancy

4. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Create a connector in Control Hub for Webex AI agent.
B) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
C) Reload Flow Designer to refresh the configuration.
D) Use Virtual Agent V2 node.

5. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per second
B) 1800 requests per minute
C) 300 requests per minute
D) 1000 requests per minute
E) 30 requests per second

Solutions: