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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting | 15% | - Common Voice and Connectivity Issues - Application and Service Recovery - Fault Isolation and Log Analysis |
| Topic 2: Applications and Features | 20% | - Contact Center Basic Features - Voice Mail and Messaging - Mobility and Collaboration Tools |
| Topic 3: SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Network and System Requirements - Avaya Aura SME Solution Components |
| Topic 4: Installation and Configuration | 25% | - User, Extension and Trunk Setup - IP Office Server and Software Installation - System Configuration and Licensing |
| Topic 5: Maintenance and Administration | 15% | - Security and Access Management - System Monitoring and Diagnostics - Backup, Restore and Software Upgrades |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)
- A. Add a LDAP entry using IP Office Manager to the primary IP Office.
- B. Add the IP address using one-X Portal CSTA and DSML links.
- C. Add the required licenses to the second IP Office.
- D. Restart the one-X Portal service.
- E. Run a modify to the one-X Portal setup and add the second IP Office.
Which tool should be used to reduce conflicts within the SCN?
- A. MSN Configuration
- B. Extension Renumber
- C. Unique User Names Tool
- D. Line Renumber
Which three clients are supported for IP Office IMAP services? (Choose three.)
- A. Microsoft Office Communicator
- B. Lotus Notes
- C. Lotus Messages
- D. MS Outlook Express
- E. MS Outlook
Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)
- A. Preferred Edition - Messaging at both locations
- B. IP Phones with backup call server
- C. IP500v2 with redundant processor
- D. IP Office Resiliency License
When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server?
- A. 8
- B. 16
- C. 48
- D. 32
