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Avaya 33160X Exam Syllabus Topics:

Section	Objectives
Workforce Engagement Solution Overview	- Solution Components 1. Deployment Models 2. Workforce Engagement Architecture 3. Licensing Overview 4. Core Features and Capabilities
Configuration and Administration	- Integration Management 1. PBX Integration 2. Data Synchronization 3. Contact Center Integration 4. Third-Party Application Integration - System Configuration 1. Role-Based Access Control 2. User Management 3. Workflow Configuration 4. Recording Policies
Maintenance and Support	- Support Operations 1. Support Escalation Procedures 2. Operational Best Practices 3. System Documentation 4. Incident Resolution - System Maintenance 1. Patch Management 2. Software Updates 3. Database Maintenance 4. Backup and Restore
Monitoring and Troubleshooting	- System Monitoring 1. Event Logging 2. Performance Monitoring 3. Alert Management 4. Capacity Analysis - Troubleshooting 1. Diagnostic Tools 2. Service Recovery Procedures 3. Issue Identification 4. Log Analysis
System Architecture and Installation	- Platform Requirements 1. Hardware Specifications 2. Network Requirements 3. Software Prerequisites 4. Security Requirements - Installation Procedures 1. Server Installation 2. Database Configuration 3. Initial System Setup 4. Service Validation

Avaya Workforce Engagement Support Certified Sample Questions:

Question #1

In Avaya Workforce Engagement, where is System Backup enabled?

A. System Management>Central Archive >Backup
B. Enterprise Management>General Settings>Configuration
C. System Management>Enterprise> Enterprise Settings
D. System Management>General Settings>Settings

Answer: A

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Question #2

You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A. IP Recorder
B. Replay role
C. RTP Proxy
D. Screen Recorder
E. Recorder Integration Service

Answer: A,B,D

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Question #3

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A. It is suitable for small systems only.
B. It will minimize upgrade downtime risks
C. It will support rollback by reverting to the 15.1 Date Center
D. The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-

Answer: B,C

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Question #4

A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?