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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) This would require migrating all products sold within last 5 years, including those that are no longer sold.
B) Migrating Assets instead of orders would provide more business Value.
C) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D) Migrating millions of records will cause Order Management to fail during processing due to large volume
E) Migrating millions of records may reduce query performance due to large data volumes

2. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Cart Based API using Omni Out
B) Custom API via lightening Out
C) Digital Commerce API
D) Digital commerce SDK

3. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create price list and price list entries associated with context Rules per region
B) Create price list per region and use context Rules to determine the correct Price List
C) Create base price list and multiple child price list per region
D) Create an attribute on business internet offers and use attribute based pricing

4. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Fulfillment request and fulfillment request line records
B) Quote and quote line items records
C) Commercial and technical product configurations
D) Order and order item details
E) Assets and inventory item records

5. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use a Bulk API connector via middleware
B) Use platform events and GetAsset API
C) Use an on-demand data pull from communication cloud using REST API from servicer assurance
D) Use industry order management to inform the assurance platform as a part of the orchestration plan

Solutions: