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Salesforce Certified Business Analyst Sample Questions:

1. In which of the following app markets CANT the Salesforce App be found?

A) AppExchange
B) Google Play
C) App Store

2. The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?

A) The solution with the fastest implementation time
B) The solution with the highest business value
C) The solution with the lowest cost

3. The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

A) Unified Modeling Language (UML)
B) Business Process Modeling Notation (BPMN)
C) Universal Process Notation (UPN)

4. The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep' pipeline so that can see their revenue.
Which missing component is necessary to finish this user story?

A) When
B) Why
C) Who

5. The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

A) Who, what, why
B) When, where, why
C) Who, when, why

Solutions: