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The ASQ CMQ/OE exam is necessary for obtaining the Certified Manager of Quality/Organizational Excellence certification.
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Areas Tested in ASQ CMQ/OE
The CMQ/OE evaluation validates the candidates' skills on the following topics:
- Using diverse tools that help in quality management;
- Managing skills and abilities, as well as developing advanced communication and project management;
- Understanding how to design an organizational structure, overpassing leadership challenges, defining teams and processes, and adhering to the ASQ Code of ethics;
- Identifying and segmenting customers, together with managing customer relationship;
- Developing training plans and identifying the most effective materials that can improve the team’s performance.
- Developing and deploying a strategic plan that helps any organization improve its performance;
- Understanding the elements that are part of supply chain management;
Reference: http://asq.org/cert/manager-of-quality
ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organizational Leadership | 20% | - Employee Development & Engagement - Performance Measurement & Management - Change Management - Quality Culture & Behavioral Aspects - Strategic Planning & Deployment - Leadership Principles & Techniques |
| Management Planning & Measurement | 25% | - Project Management Fundamentals - Strategic Planning Tools (SWOT, Balanced Scorecard) - Metrics & Performance Indicators (KPIs) - Benchmarking & Best Practices - Quality Tools (QFD, CT Trees, FMEA) - Business Performance & Data Analysis - Cost of Quality (COQ) Analysis |
| Supply Chain Management | 15% | - Supplier Performance & Monitoring - Supplier Selection & Evaluation - Outsourcing & Vendor Management - Supplier Development & Quality Improvement - Logistics & Inventory Management |
| Management & Communication | 20% | - Communication Methods & Barriers - Presentation & Meeting Facilitation - Customer & Supplier Relationships - Management Skills & Styles - Marketing & Customer Satisfaction - Negotiation & Conflict Resolution |
| Quality Systems Development, Implementation, and Continual Improvement | 20% | - Quality Management Systems (QMS) & Standards (ISO 9000) - Risk Management & Prevention - Process Improvement Methodologies (Lean, Six Sigma) - Auditing (Internal, External, Supplier) - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Documentation & Control |




