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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A) Re-use the existing Work Order for the follow-up.
B) Change the Work Order with a status of "New."
C) Change the Work Order with a closed status of "Cancelled."
D) Create a child Work Order for the follow-up Work Order.

2. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A) Usethe Assets without Products report.
B) Enable and customize the View Asset Hierarchy action.
C) Use standard reports and reference the Parent Asset and Root Asset fields.
D) Create custom reports and reference the Parent Asset and Root Asset fields.

3. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) Make the dispatcher the assigned resource on the Service Appointments.
B) The Service Appointment's parent record can be shared with the assigned resource.
C) Auto-generated scheduled Service Appointments will be shared with resources.
D) A Service Appointment can be shared by clicking Sharing on the record.

4. universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A) A work order related list on asset
B) The standard installation date field on asset
C) Fieldhistory tracking on asset
D) A custom installation date field on products consumed

5. Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A) Enable Drip-feed to dispatchthe next appointments.
B) Configure the Auto Dispatch scheduled job.
C) Leverage Resource Schedule Optimization.
D) Shuffle daily work manually via the Gantt.

Solutions: