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EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

A) Progress iteratively with feedback
B) Keep it simple and practical
C) Think and work holistically
D) Collaborate and promote visibility

2. Which statement about service requests is CORRECT?

A) Service requests that require simple workflows should be dealt with as incidents
B) Service requests require workflows that should use manual procedures and avoid automation
C) Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
D) Complex service requests should be dealt with as normal changes

3. Which describes an unresolved problem which has been already analysed?

A) A risk
B) A known error
C) A workaround
D) An incident

4. Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A) Ideation, Design, Develop, Deploy, Test, Operate, Retire
B) Retire, Test, Operate, Deploy, Ideation, Develop, Design
C) None of the above
D) Ideation, Test, Develop, Deploy, Design, Operate, Retire

5. What type of change is MOST likely to be managed by the 'service request management' practice?

A) An emergency change
B) A standard change
C) An application change
D) A normal change

Solutions: