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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Social Analytics.
B) Customer Self Service.
C) Logistics Management.
D) Distributed Order Management.

2. Which of the following is an example of a Smarter Commerce offering in the Marketing phase of the commerce cycle?

A) Unica
B) Customer segmentation.
C) Cross-channel campaign management.
D) All of the above.

3. The Smarter Commerce Collaboration Network supports what?

A) Internal product development processes.
B) Marketing programs.
C) Customer interaction regarding new products and concepts.
D) Transportation providers and partners.

4. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?

A) Reduce stock-outs and expediting costs.
B) Exceed customer expectations.
C) Increased inventory turns.
D) Decreased returns.

5. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) Integrated analytics help organizations understand the impact of case loads.
B) Deliver case workers the solution in a fraction of time of other approaches
C) A case worker has all the information needed to improve case outcomes and optimize decisions
D) A case worker can skip the customer feedback and get directly to focus on the problem at-hand

Solutions: