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CompTIA 220-1002 Exam Syllabus Topics:

Topic	Details
Operating Systems - 27%
Compare and contrast common operating system types and their purposes.	1. 32-bit vs. 64-bit RAM limitations Software compatibility 2. Workstation operating systems Microsoft Windows Apple Macintosh OS Linux 3. Cell phone/tablet operating systems Microsoft Windows Android iOS Chrome OS 4. Vendor-specific limitations End-of-life Update limitations 5. Compatibility concerns between operating systems
Compare and contrast features of Microsoft Windows versions.	1. Windows 7 2. Windows 8 3. Windows 8.1 4. Windows 10 5. Corporate vs. personal needs Domain access BitLocker Media center BranchCache EFS 6. Desktop styles/user interface
Summarize general OS installation considerations and upgrade methods.	1. Boot methods Optical disc(CD-ROM, DVD, Blu-ray) External drive/flash drive (USB/eSATA) Network boot (PXE) Internal fixed disk (HDD/SSD) Internal hard drive (partition) 2. Type of installations Unattended installation In-place upgrade Clean install Repair installation Multiboot Remote network installation Image deployment Recovery partition Refresh/restore 3. Partitioning Dynamic Basic Primary Extended Logical GPT 4. File system types/formatting ExFAT FAT32 NTFS CDFS NFS ext3, ext4 HFS Swap partition Quick format vs. full format 5. Load alternate third-party drivers when necessary 6. Workgroup vs. Domain setup 7. Time/date/region/language settings 8. Driver installation, software, and Windows updates 9. Factory recovery partition 10. Properly formatted boot drive with the correct partitions/format 11. Prerequisites/hardware compatibility 12. Application compatibility 13. OS compatibility/upgrade path
Given a scenario, use appropriate Microsoft command line tools.	1. Navigation dir cd .. 2. ipconfig 3. ping 4. tracert 5. netstat 6. nslookup 7. shutdown 8. dism 9. sfc 10. chkdsk 11. diskpart 12. taskkill 13. gpupdate 14. gpresult 15. format 16. copy 17. xcopy 18. robocopy 19. net use 20. net user 21. [command name] /? 22. Commands available with standard privileges vs. administrative privileges
Given a scenario, use Microsoft operating system features and tools.	1. Administrative Computer Management Device Manager Local Users and Groups Local Security Policy Performance Monitor Services System Configuration Task Scheduler Component Services Data Sources Print Management Windows Memory Diagnostics Windows Firewall Advanced Security Event Viewer User Account Management 2. MSConfig General Boot Services Startup Tools 3. Task Manager Applications Processes Performance Networking Users 4. Disk Management Drive status Mounting Initializing Extending partitions Splitting partitions Shrink partitions Assigning/changing drive letters Adding drives Adding arrays Storage spaces 5. System utilities Regedit Command Services.msc MMC MSTSC Notepad Explorer Msinfo32 DxDiag Disk Defragmenter System Restore Windows Update
Given a scenario, use Microsoft Windows Control Panel utilities.	1. Internet Options Connections Security General Privacy Programs Advanced 2. Display/Display Settings Resolution Color depth Refresh rate 3. User Accounts 4. Folder Options View hidden files Hide extensions General options View options 5. System Performance (virtual memory) Remote settings System protection 6. Windows Firewall 7. Power Options Hibernate Power plans Sleep/suspend Standby 8. Credential Manager 9. Programs and features 10. HomeGroup 11. Devices and Printers 12. Sound 13. Troubleshooting 14. Network and Sharing Center 15. Device Manager 16. BitLocker 17. Sync Center
Summarize application installation and configuration concepts.	1. System requirements Drive space RAM 2. OS requirements Compatibility 3. Methods of installation and deployment Local (CD/USB) Network-based 4. Local user permissions Folder/file access for installation 5. Security considerations Impact to device Impact to network
Given a scenario, configure Microsoft Windows networking on a client/desktop.	1. HomeGroup vs. Workgroup 2. Domain setup 3. Network shares/administrative shares/mapping drives 4. Printer sharing vs. network printer mapping 5. Establish networking connections VPN Dial-ups Wireless Wired WWAN (Cellular) 6. Proxy settings 7. Remote Desktop Connection 8. Remote Assistance 9. Home vs. Work vs. Public network settings 10. Firewall settings Exceptions Configuration Enabling/disabling Windows Firewall 11. Configuring an alternative IP address in Windows IP addressing Subnet mask DNS Gateway 12. Network card properties Half duplex/full duplex/auto Speed Wake-on-LAN QoS BIOS (on-board NIC)
Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems.	1. Best practices Scheduled backups Scheduled disk maintenance System updates/App Store Patch management Driver/firmware updates Antivirus/Anti-malware updates 2. Tools Backup/Time Machine Restore/Snapshot Image recovery Disk maintenance utilities Shell/Terminal Screen sharing Force Quit 3. Features Multiple desktops/Mission Control Key Chain Spot Light iCloud Gestures Finder Remote Disc Dock Boot Camp 4. Basic Linux commands ls grep cd shutdown pwd vs. passwd mv cp rm chmod chown iwconfig/ifconfig ps su/sudo apt-get vi dd kill
Security - 24%
Summarize the importance of physical security measures.	1. Access control vestibule 2. Badge reader 3. Smart card 4. Security guard 5. Door lock 6. Biometric locks 7. Hardware tokens 8. Cable locks 9. Server locks 10. USB locks 11. Privacy screen 12. Key fobs 13. Entry control roster
Explain logical security concepts.	1. Active Directory Login script Domain Group Policy/Updates Organizational Units Home Folder Folder redirection 2. Software tokens 3. MDM policies 4. Port security 5. MAC address filtering 6. Certificates 7. Antivirus/Anti-malware 8. Firewalls 9. User authentication/strong passwords 10. Multifactor authentication 11. Directory permissions 12. VPN 13. DLP 14. Access control lists 15. Smart card 16. Email filtering 17. Trusted/untrusted software sources 18. Principle of least privilege
Compare and contrast wireless security protocols and authentication methods.	1. Protocols and encryption WEP WPA WPA2 TKIP AES 2. Authentication Single-factor Multifactor RADIUS TACACS
Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.	1. Malware Ransomware Trojan Keylogger Rootkit Virus Botnet Worm Spyware 2. Tools and methods Antivirus Anti-malware Recovery console Backup/restore End user education Software firewalls DNS configuration
Compare and contrast social engineering, threats, and vulnerabilities.	1. Social engineering Phishing Spear phishing Impersonation Shoulder surfing Tailgating Dumpster diving 2. DDoS 3. DoS 4. Zero-day 5. On-path attack (previously known as man-in-the-middle attack) 6. Brute force 7. Dictionary 8. Rainbow table 9. Spoofing 10. Non-compliant systems 11. Zombie
Compare and contrast the differences of basic Microsoft Windows OS security settings.	1. User and groups Administrator Power user Guest Standard user 2. NTFS vs. share permissions Allow vs. deny Moving vs. copying folders and files File attributes 3. Shared files and folders Administrative shares vs. local shares Permission propagation Inheritance 4. System files and folders 5. User authentication Single sign-on 6. Run as administrator vs. standard user 7. BitLocker 8. BitLocker To Go 9. EFS
Given a scenario, implement security best practices to secure a workstation.	1. Password best practices Setting strong passwords Password expiration Screensaver required password BIOS/UEFI passwords Requiring passwords 2. Account management Restricting user permissions Logon time restrictions Disabling guest account Failed attempts lockout Timeout/screen lock Change default admin user account/password Basic Active Directory functions 1. Account creation 2. Account deletion 3. Password reset/unlock account 4. Disable account 3. Disable autorun 4. Data encryption 5. Patch/update management
Given a scenario, implement methods for securing mobile devices.	1. Screen locks Fingerprint lock Face lock Swipe lock Passcode lock 2. Remote wipes 3. Locator applications 4. Remote backup applications 5. Failed login attempts restrictions 6. Antivirus/Anti-malware 7. Patching/OS updates 8. Biometric authentication 9. Full device encryption 10. Multifactor authentication 11. Authenticator applications 12. Trusted sources vs. untrusted sources 13. Firewalls 14. Policies and procedures BYOD vs. corporate-owned Profile security requirements
Given a scenario, implement appropriate data destruction and disposal methods.	1. Physical destruction Shredder Drill/hammer Electromagnetic (Degaussing) Incineration Certificate of destruction 2. Recycling or repurposing best practices Low-level format vs. standard format Overwrite Drive wipe
Given a scenario, configure security on SOHO wireless and wired networks.	1. Wireless-specific Changing default SSID Setting encryption Disabling SSID broadcast Antenna and access point placement Radio power levels WPS 2. Change default usernames and passwords 3. Enable MAC filtering 4. Assign static IP addresses 5. Firewall settings 6. Port forwarding/mapping 7. Disabling ports 8. Content filtering/parental controls 9. Update firmware 10. Physical security
Software Troubleshooting - 26%
Given a scenario, troubleshoot Microsoft Windows OS problems.	1. Common symptoms Slow performance Limited connectivity Failure to boot No OS found Application crashes Blue screens Blank screens Printing issues Services fail to start Slow bootup Slow profile load 2. Common solutions Defragment the hard drive Reboot Kill tasks Restart services Update network settings Reimage/reload OS Roll back updates Roll back devices drivers Apply updates Repair application Update boot order Disable Windows services/applications Disable application startup Safe boot Rebuild Windows profiles
Given a scenario, troubleshoot and resolve PC security issues.	1. Common symptoms Pop-ups Browser redirection Security alerts Slow performance Internet connectivity issues PC/OS lockup Application crash OS updates failures Rogue antivirus Spam Renamed system files Disappearing files File permission changes Hijacked email - Responses from users regarding email - Automated replies from unknown sent email Access denied Invalid certificate (trusted root CA) System/application log errors
Given a scenario, use best practice procedures for malware removal.	1. Identify and research malware symptoms. 2. Quarantine the infected systems. 3. Disable System Restore (in Windows). 4. Remediate the infected systems. Update the anti-malware software. Scan and use removal techniques (safe mode, pre-installation environment). 5. Schedule scans and run updates. 6. Enable System Restore and create a restore point (in Windows). 7. Educate the end user.
Given a scenario, troubleshoot mobile OS and application issues.	1. Common symptoms Dim display Intermittent wireless No wireless connectivity No Bluetooth connectivity Cannot broadcast to external monitor Touchscreen non-responsive Apps not loading Slow performance Unable to decrypt email Extremely short battery life Overheating Frozen system No sound from speakers Inaccurate touch screen response System lockout App log errors
Given a scenario, troubleshoot mobile OS and application security issues.	1. Common symptoms Signal drop/weak signal Power drain Slow data speeds Unintended WiFi connection Unintended Bluetooth pairing Leaked personal files/data Data transmission over limit Unauthorized account access Unauthorized location tracking Unauthorized camera/microphone activation High resource utilization
Operational Procedures - 23%
Compare and contrast best practices associated with types of documentation.	1. Network topology diagrams 2. Knowledge base/articles 3. Incident documentation 4. Regulatory and compliance policy 5. Acceptable use policy 6. Password policy 7. Inventory management Asset tags Barcodes
Given a scenario, implement basic change management best practices.	1. Documented business processes 2. Purpose of the change 3. Scope the change 4. Risk analysis 5. Plan for change 6. End-user acceptance 7. Change board Approvals 8. Backout plan 9. Document changes
Given a scenario, implement basic disaster prevention and recovery methods.	1. Backup and recovery Image level File level Critical applications 2. Backup testing 3. UPS 4. Surge protector 5. Cloud storage vs. local storage backups 6. Account recovery options
Explain common safety procedures.	1. Equipment grounding 2. Proper component handling and storage Antistatic bags ESD straps ESD mats Self-grounding 3. Toxic waste handling Batteries Toner CRT Cell phones Tablets 4. Personal safety Disconnect power before repairing PC Remove jewelry Lifting techniques Weight limitations Electrical fire safety Cable management Safety goggles Air filter mask 5. Compliance with government regulations
Explain environmental impacts and appropriate controls.	1. MSDS documentation for handling and disposal 2. Temperature, humidity level awareness, and proper ventilation 3. Power surges, under-voltage events, and power loss Battery backup Surge suppressor 4. Protection from airborne particles Enclosures Air filters/mask 5. Dust and debris Compressed air Vacuums 6. Compliance to government regulations
Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts.	1. Incident response First response - Identify - Report through proper channels - Data/device preservation Use of documentation/documentation changes Chain of custody Tracking of evidence/documenting process 2. Licensing/DRM/EULA Open-source vs. commercial license Personal license vs. enterprise licenses 3. Regulated data PII PCI GDPR PHI 4. Follow all policies and security best practices
Given a scenario, use proper communication techniques and professionalism.	1. Use proper language and avoid jargon, acronyms, and slang, when applicable 2. Maintain a positive attitude/project confidence 3. Actively listen (taking notes) and avoid interrupting the customer 4. Be culturally sensitive Use appropriate professional titles, when applicable 5. Be on time (if late, contact the customer) 6. Avoid distractions Personal calls Texting/social media sites Talking to coworkers while interacting with customers Personal interruptions 7. Dealing with difficult customers or situations Do not argue with customers and/or be defensive Avoid dismissing customer problems Avoid being judgmental Clarify customer statements (ask open-ended questions to narrow the scope of the problem, restate the issue, or question to verify understanding) Do not disclose experiences via social media outlets 8. Set and meet expectations/timeline and communicate status with the customer Offer different repair/replacement options, if applicable Provide proper documentation on the services provided Follow up with customer/user at a later date to verify satisfaction 9. Deal appropriately with customers’ confidential and private materials Located on a computer, desktop, printer, etc.
Identify the basics of scripting.	1. Script file types .bat .ps1 .vbs .sh .py .js 2. Environment variables 3. Comment syntax 4. Basic script constructs Basic loops Variables 5. Basic data types Integers Strings
Given a scenario, use remote access technologies.	1. RDP 2. Telnet 3. SSH 4. Third-party tools Screen share feature File share 5. Security considerations of each access method

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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CompTIA 220-1002 Exam Syllabus Topics:

Section	Weight	Objectives
Operating Systems	27%	- Windows Operating Systems 1. Control Panel utilities 2. File systems and partitions 3. Windows networking features 4. Command-line tools 5. Install and configure Windows 6. Windows administrative tools - macOS and Linux 1. Basic macOS features and tools 2. Linux commands and administration 3. Cross-platform operating system concepts
Software Troubleshooting	26%	- Security and Malware Troubleshooting 1. Malware removal procedures 2. Security-related symptoms 3. Recovery and remediation - Operating System Troubleshooting 1. Performance problems 2. Boot issues 3. Application crashes 4. System instability
Security	24%	- Security Fundamentals 1. Logical security 2. Authentication methods 3. Access control concepts 4. Physical security - Threats and Vulnerabilities 1. Security best practices 2. Social engineering attacks 3. Malware types 4. Wireless security
Operational Procedures	23%	- Documentation and Change Management 1. Documentation standards 2. Change management procedures 3. Ticketing systems 4. Backup and recovery practices - Professionalism and Safety 1. Environmental impacts and safety 2. Communication best practices 3. Handling prohibited content and data