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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Contact Center directors and managers
B) Contact Center agents
C) Director of IT
D) Quality assurance managers and supervisors

2. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 1 hour
B) Less than 4 hour
C) 1 day
D) 1 week

3. On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

A) Nortel 1100-series endpoints
B) Avaya K155 endpoints
C) Avaya K165/175 endpoints
D) TI-89 Titanium devices
E) Android smartphones

4. A prospective customer contact says, "Our business is very complex, Our agents work in six major databases on every call."
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?

A) Modular
B) Resilient
C) Secure
D) Scalable
E) Simple

Solutions: