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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
Which two components are needed to setup RONA? (Choose two.)
- A. System timers
- B. Skill Target Configuration
- C. Agent Permission levels
- D. Call Routing Logic
- E. Attribute settings
Correct Answer: A,D 🗳️
Explanation: Only visible for TestPassKing members. You can sign-up / login (it's free).
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Skill Targets
- B. Media routing domain
- C. Call type
- D. ICM script
- E. Network VRU
Correct Answer: C,D 🗳️
Explanation: Only visible for TestPassKing members. You can sign-up / login (it's free).
Which two steps are required to configure a Supervisor? (Choose two.)
- A. make sure the Supervisor has an Active Directory Account
- B. ensure that "Is Supervisor" is checked
- C. assign the Supervisor to a Skill Group and Precision Queue
- D. assign the Supervisor to a Precision Queue
- E. assign the Supervisor to only one Team
Correct Answer: A,B 🗳️
Explanation: Only visible for TestPassKing members. You can sign-up / login (it's free).
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. Surveys
- B. Skill-Based Routing
- C. IVR and Queuing
- D. TCP/IP
- E. Routing Protocols
Correct Answer: B,C 🗳️
Explanation: Only visible for TestPassKing members. You can sign-up / login (it's free).
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Script Editor
- B. Config Manager Tools
- C. Workflow
- D. Call Trace
- E. Reason Code
Correct Answer: C,E 🗳️
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