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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Call Routing and Vectoring | - Routing Configuration
|
| Contact Center Implementation | - Deployment and Configuration
|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Reporting and Performance Management | - Monitoring Operations
|
| Maintenance and Troubleshooting | - System Support
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
- A. Increase the Free Space Allocation on the CMS
- B. Increase the File System Partition size on the CMS.
- C. Increase the number of VDNs on the Communication Manager
- D. Increase the Data Storage Allocation on the CMS.
Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
- A. Adjunct
- B. External
- C. Local
- D. Integrated
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A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
- A. Target service level
- B. Activate on oldest call waiting
- C. expected Wait Time (EWT)
- D. VDN counted calls
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. From Solaris login as root and use the date command
- B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
- D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
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Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the VDN of Origin announcement before call is delivered
- B. by the flashing skill button on the telephone set
- C. by the telephone display (a = Originator Name to VDN)
- D. by the Skill whisper announcement before call: is delivered
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