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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Deployment models
|
| Peripheral Gateway and System Integration | 15% | - PG configuration and role
|
| Design Best Practices and Capacity Planning | 15% | - Scalability and sizing
|
| Call Routing and Dial Plan Design | 20% | - Routing logic design
|
| Scripting and Call Flow Design | 20% | - Cisco ICM scripting fundamentals
|
| Reporting and Monitoring | 10% | - Historical and real-time reporting
|
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?
- A. WebView user login
- B. ConfigManager user access on Admin Workstation
- C. Supervisor CTI OS or Cisco Agent Desktop user login
- D. service account login
Correct Answer: C 🗳️
Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?
- A. when the Cisco Catalyst switch has dual power supplies
- B. when QoS is enabled on both networks
- C. under no circumstances
- D. in cases in which there is gigabit bandwidth between sites
Correct Answer: C 🗳️
Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)
- A. SIP trunk
- B. SRST reference
- C. region
- D. Media Resource Group List
- E. primary Cisco Unified Communications Manager group
Correct Answer: A,E 🗳️
Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?
- A. Skill Group tables
- B. Call Type tables
- C. Route Call Detail table
- D. Call Termination Detail table
Correct Answer: B 🗳️
In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for G.711). Which is the correct quantity and type of resource to support these calls in this configuration?
- A. 10 conference bridges
- B. 24 conference bridges
- C. 24 hardware transcoders
- D. 10 hardware transcoders
Correct Answer: D 🗳️
