Salesforce AP-211 Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-health-cloud-ap---AP-211
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Salesforce Accredited Agentforce Health Professional Sample Questions:
How should a consultant recommend modeling a physician ' s locations of service, when the physician practices at multiple hospitals and clinics?
- A. Account Contact Relationship
- B. Healthcare Practitioner Facility
- C. Healthcare Taxonomy
- D. Healthcare Provider Relationship
Correct Answer: B 🗳️
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A provider wants to capture non-clinical factors that impact its patient population, such as food insecurity and lack of transportation. Which approach should a consultant take to meet this requirement?
- A. Build a custom entity to address client requirements.
- B. Use the electronic health record (EHR) data model to meet client requirements.
- C. Extend the Care Plan data model to meet client requirements.
- D. Leverage the Social Determinants data model in Health Cloud and extend it as needed.
Correct Answer: D 🗳️
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A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?
- A. Customize the Service Request object.
- B. Create a new Support Process to match the customer ' s process steps.
- C. Create a new UtilizationManagementSettings record in Custom Settings.
- D. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
Correct Answer: A,B 🗳️
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A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals. Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?
- A. Enable the enhanced Analytics for Healthcare setting in Setup.
- B. Adjust template care management reports and dashboards.
- C. Leverage the Patient Referral Management unmanaged package.
- D. Create custom report types for clinical objects.
- E. Assign appropriate permissions to internal users.
Correct Answer: C,D,E 🗳️
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A provider ' s office wants to verify a patient ' s insurance plan information and coverage when they call into the call center to book an appointment. Which capability should a consultant leverage to address this requirement?
- A. Benefits Eligibility and Verification
- B. Identity Verification
- C. Intelligent Appointment Management
- D. Utilization Management
Correct Answer: A 🗳️
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