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ISEB BH0-009 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Decision Making and Priority Management | - Decision analysis
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| Topic 2: Corrective and Preventive Actions | - Developing solutions
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| Topic 3: Problem Analysis and Root Cause Identification | - Cause analysis
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| Topic 4: Fundamentals of Incident and Problem Management | - Purpose and objectives of Incident Management
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| Topic 5: Knowledge Capture and Process Improvement | - Integration into service management
|
