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HP HP2-E47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Consultative Selling & Customer Assessment | 25% | - Needs analysis and solution alignment - Identifying customer pain points and business needs - Building value-based sales proposals |
| Topic 2: HP IT Performance Suite & Solutions | 25% | - Solutions mapping to customer environments - Components of HP IT Performance Suite - Integration with support services |
| Topic 3: ITIL & ITSM Best Practices | 15% | - Basic ITIL framework concepts - Service management principles - Linking ITSM to HP support offerings |
| Topic 4: HP Value Support Services Overview | 20% | - Introduction to HP support service portfolio - Value proposition and business benefits - Service levels and coverage options |
| Topic 5: Pricing, Contracting & Implementation | 15% | - Ordering and delivery process - Contract terms and conditions - Service pricing models |
