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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A. Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.
B. Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
C. Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
D. Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.

Question 2

Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?

A. HP Power Assistant
B. HP Performance Advisor
C. HP QuickSync
D. HP QuickLook

Question 3

What is different about USB 3.0 ports that allows USB 3.0 devices to communicate at higher speeds?

A. USB 3.0 provides parallel processing techniques for optimal speeds.
B. USB 3.0 implements packet compression for fast data transfer
C. USB 3.0 receptacles and plugs have twice as many contacts
D. USB 3.0 provides and accepts greater voltage increasing overall performance

Question 4

Which statement best describes how the switchable graphics feature functions in HP notebooks?

A. The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
B. When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
C. The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
D. The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.

Question 5

What is important to remember when troubleshooting HP notebooks that support Smart AC adapters?

A. The Smart AC adapter output must be at or above the recommended input level of the HP notebook before the HP notebook can start up.
B. The Smart AC adapter output is compatible with any notebook, but output wattage below the recommended level for the notebook can cause limited functionality.
C. The Smart AC adapter output must be at or below the recommended input level of the HP notebook before the HP notebook can start up.
D. The Smart AC adapter output is compatible with any notebook, but output wattage above the recommended level for the notebook can result in excessive internal heat causing fans to run continually.

Solutions: