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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

Question 1

An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

A. Continuous deployment
B. Continuous integration
C. Change enablement
D. Continuous delivery

Question 2

A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

A. Deployment management plays an important role in any value stream requiring transition of service components to production environment
B. Deployment management does not play any role in the incident resolution value stream
C. Deployment management plays an important role only in creation of new services developed within the organization
D. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams

Question 3

What is the goal of the `shift-left' approach?

A. Automating repetitive processes using robots and AI
B. Implementing Agile practices for continuous software development
C. Repositioning tasks to earlier stages in the process to boost workflow efficiency
D. Integrating multiple suppliers in a value stream for effective service management

Question 4

An internal service provider of a charity foundation wants to ensure that all queries coming from users and customers are processed within the agreed time. Records show that the flow of incoming queries is uneven; the teams processing the queries may be overwhelmed one day and have idle capacity on another. What is the BEST way for the service provider to ensure timely processing of all queries?

A. Prioritize all incoming queries according to their economic value to maximize profit and minimize penalties
B. Prioritize queues using a combination of criteria to maximize value and minimize risks
C. Limit the number of incoming queries so they could be processed on time
D. Increase capacity to process all queries without delays

Question 5

An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

A. Algorithmic task
B. Cooperation
C. Servant leadership
D. Heuristic task

Solutions: