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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Team and Group Dynamics | 25% | - Team Roles, Norms, and Cohesion - Communication Processes and Barriers - Group Development and Types of Teams - Conflict Management and Negotiation |
| Individual Behavior and Processes | 25% | - Emotions, Attitudes, and Job Satisfaction - Personality, Perception, and Values - Decision Making and Problem Solving - Motivation Theories and Applications |
| Leadership Concepts and Practices | 25% | - Contingency and Situational Leadership - Leadership Traits, Behaviors, and Styles - Ethical Leadership and Trust - Power, Influence, and Politics |
| Organizational Structure and Culture | 15% | - Organizational Culture and Socialization - Organizational Change and Innovation - Organizational Design and Structure Types |
| Organizational Environment and Outcomes | 10% | - Stress Management and Well-being - Organizational Effectiveness and Performance - Workplace Diversity and Inclusion |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Question 1
Which method should be used to maximize team member participation in global meetings?
Select one.
A. Electronic technology to tie team members together during meetings
B. Change of global meeting membership frequently to maintain interest in meetings
C. A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members
D. Parallel voice messaging contacts to tie members together
Question 2
Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?
Choose 1 answer
A. Leader-member exchange theory
B. Leader-participation model
C. Path-goal theory
D. Situational leadership theory
Question 3
An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.
A. Specificity and effort-performance expectation
B. Challenge and other-generated feedback
C. Specificity and self-generated feedback
D. Challenge and effort-performance expectation
Question 4
What is an advantage of a group that is not very cohesive?
Choose 1 answer
A. There is less need for giving rewards as group rewards.
B. When performance norms are low, productivity may be higher than in a cohesive group
C. When performance norms are high, productivity will be higher than in a cohesive group.
Question 5
Recognize how workplace politics influence behavior within an organization.
How do employees often respond when feeling threatened by organizational politics?
Choose 1 answer
A. With high performance pressures
B. With defensive behaviors
C. With proactive behaviors
D. With organizational investment
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |




