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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 13% | - Exposure control
|
| Topic 2: Actions and Treatments | 12% | - Offer presentation
|
| Topic 3: Engagement Policies | 12% | - Policy definition
|
| Topic 4: Decision Strategies | 25% | - Business rules
|
| Topic 5: Next-Best-Action Concepts | 12% | - Customer engagement principles
|
| Topic 6: Channels | 10% | - Outbound & integrations
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| Topic 7: Business Agility in 1:1 Engagement | 10% | - Operational updates
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| Topic 8: AI and Arbitration | 8% | - Decisioning logic
|
