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Pegasystems PEGAPCDC85V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Limit action volume on outbound Create an engagement strategy One-to-one customer engagement
Topic 2	Share action details with third-party distributors Add more tracking time periods for contact policies
Topic 3	Action prioritization with AI Avoid overexposure of actions Create a real-time container
Topic 4	Avoid overexposure of actions on outbound Essentials of always-on outbound
Topic 5	Prioritize actions with business levers Contact policy and volume constraints
Topic 6	Create engagement strategies using customer credit score Optimize the customer value in the contact center
Topic 7	Create eligibility rules using customer risk segments Define and manage customer actions
Topic 8	Define customer engagement policies Define the starting population Define an action for outbound