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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Design | - Strategic direction
|
| Tools and Artifacts | - Co-creation methods
|
| Intangible Deliverables | - Communication and visioning
|
Salesforce Certified Platform Strategy Designer Sample Questions:
A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?
- A. A creative setting outside of their office that provides more inspiration and activity
- B. complex system that their customers have experienced navigating successfully.
- C. An organization outside of their industry that has solved unique but similar problems
Correct Answer: C 🗳️
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Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?
- A. Create teambuilding events with stakeholders to build trust.
- B. Orient around outcomes that matter to stakeholders.
- C. Invite stakeholders as optional to all design team reviews.
Correct Answer: B 🗳️
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A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?
- A. Share stories from research that show the design team understands the customers' needs.
- B. Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
- C. Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
Correct Answer: C 🗳️
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In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker Which additional topics should CK consider before framing the design challenge as a How Might We question?
- A. Potential market sire and supply chain costs
- B. Business drivers and signals of success
- C. Shareholder priorities and design team capabilities
Correct Answer: A 🗳️
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The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7
- A. Select the most senior stakeholder's goal as a path forward.
- B. Share customer needs and tie them to business goals.
- C. Complete a competitive analysis collaboratively in a workshop.
Correct Answer: B 🗳️
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