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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
| Topic 2: Risk and Change Management | - Risk Identification and Mitigation
|
| Topic 3: Project Management & Delivery | - Project Planning and Execution
|
Nokia SDM Certification - NI Sample Questions:
A subcontractor approved and selected by Procurement is working for your Project but delivering installations with too many items in the Punch List. Which of the following actions would you choose first?
- A. Stop the payment for this subcontractor until quality issues are solved.
- B. Disqualify the company and ask Procurement for a new supplier.
- C. Cancel new PO's to this subcontractor.
- D. Refer to the contractual Quality Requirements and develop a recovery plan with the Subcontractor.
Correct Answer: D 🗳️
Internal acceptance is a milestone that will trigger:
- A. SAP Billing block released.
- B. Cost Estimation To Completion (ETC).
- C. SAP Goods Receipt.
- D. Customer invoicing.
Correct Answer: C 🗳️
Which of the following information can NOT be extracted from Rollo?
- A. Accuracy metric of planned versus actual completed sites.
- B. Actual number of sites integrated per technology.
- C. Volume of sites per project planned for the period.
- D. List of site names forecasted for the coming period.
Correct Answer: D 🗳️
What is the first reaction to a Customer complaint about Quality problems in network implementation executed by an NSN subcontractor?
- A. Change the subcontractor.
- B. Stop issuing new PO's to the subcontractor.
- C. Make quality assessments and agree on a response plan with the Subcontractor.
- D. Stop payment to Subcontractor until quality issues are fixed.
Correct Answer: C 🗳️
Why is a Project Implementation Schedule required during the 'Create Customer Solution' Phase?
- A. To provide inputs for the procurement plan.
- B. To start production of base station equipment.
- C. To demonstrate to the customer how NSN plans to meet his requirements.
- D. To allocate resources to the project.
Correct Answer: C 🗳️
