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Cisco 820-605日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Renewals and Expansion | 15% | - Renewal strategies and processes - Identifying expansion opportunities - Driving customer loyalty and growth |
| Topic 2: Customer Success Management | 20% | - Customer engagement and relationship building - Usage data interpretation and analysis - Continuous value orchestration |
| Topic 3: Success Plan Creation | 25% | - Success planning and goal setting - Stakeholder engagement and alignment - Customer journey mapping |
| Topic 4: Barrier Management | 25% | - Developing barrier removal strategies - Overcoming resistance and technical hurdles - Identifying adoption barriers |
| Topic 5: Customer Success Industry Knowledge | 15% | - Value realization and business outcomes - Customer Success trends and market dynamics - Customer lifecycle management |
