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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Asset Tagging
B) Offsite Repairs
C) PC Tracking and Recovery
D) Printer and Accessory Installation

2. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Would the customer benefit from an up-front payment?
B) Does the customer environment contain multi-vendor equipment to support?
C) Does the customer need to have one service agreement per serial number?
D) Would the customer fleet support solution benefit from onsite engineers?
E) Is it to cover new equipment?
F) Is there an RFP for services?

3. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 24%
B) 44%
C) 34%
D) 14%

4. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?

A) HP Priority Services
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Custom Contractual Services

5. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) Customers have security for lost laptops and desktops due to a mobile workforce.
C) A customer's IT staff can be trained by HP to quickly repair printer faults.
D) Customers can save up to 44% of the cost of an out-of-warranty repair.

Solutions: