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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. An organization wants to track the giving history and life milestones of donors. The organization's staff must be notified when a donor attends an activity, so they can reach out immediately. Which Nonprofit Cloud for Fundraising feature should the organization use?

A) Donor Profile
B) Recency, Frequency, and Monetary Value (RFM) Scoring
C) Timeline

2. A nonprofit needs more insight into why some corporate sponsorships are closing and why others are lost.
They want to evaluate information including pipeline value, number of opportunities, Pardot score, win/lost percentage, stage value, and a table of opportunities. The system admin wants to deploy a solution quickly.
Which solution should a consultant recommend?

A) Salesforce Reports
B) Insights Platform Data Integrity
C) NPSP Advanced Mapping
D) B2B Marketing Analytics

3. A nonprofit wants to run an enrollment report for its education classes. Which Program Management Module object should the consultant use to build the report?

A) Service
B) Service Delivery
C) Program Cohort
D) Program Engagement

4. A Nonprofit Cloud consultant has been informed that the Donor Gift Summary data is out of date. What is the first step the consultant should take to identify the root cause?

A) Ensure that the logged in user has the appropriate field-level security on the Donor Gift Summary object.
B) Navigate to Monitor Workflow Services and identify the failures in the Data Processing Engine definition that calculates the data.
C) Ensure that the record-triggered flow that updates the Donor Gift Summary is active.

5. A nonprofit organization is setting up Outcome Management in Nonprofit Cloud to track the effectiveness of its job skills training program. The overall goal of the program is to reduce unemployment among its clients.
What should the organization use to represent the goal in the Outcome Management objects?

A) An Indicator Result
B) An Outcome
C) A Benefit

Solutions: