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Salesforce Plat-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Data Tools	23%	- Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits
Topic 2: FlexCards	23%	- Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements - Collect and organize customer 360 information
Topic 3: OmniScripts	27%	- Map business processes to OmniScript components - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements
Topic 4: Best Fit Solutioning	27%	- Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements

Salesforce Certified Omnistudio Consultant Sample Questions:

Question 1

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement?

A. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
B. Duplicate the existing OmniScript and deploy the new script on the website.
C. Deploy the existing OmniScript to the Community portal using OmniOut.
D. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

Question 2

A client's OmniScript is timing out when calling an external REST API through an Integration Procedure during peak hours. Which two approaches should the consultant consider? Choose 2 answers

A. Increase the number of synchronous nested REST calls within the same transaction
B. Convert the call to asynchronous processing where appropriate
C. Ignore the issue since OmniScript has no timeout limits
D. Reduce the size/complexity of the payload being sent

Question 3

A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A and then display them to the user for selection in a dropdown list.
Once the user selects a date, a confirmation should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers

A. Select
B. Text Block
C. HTTP Action
D. Text Area
E. Multi-select

Question 4

Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers

A. Use a house's address, size, and age of the building to determine an insurance premium.
B. Use risk factors for an insured item to determine different insurance product options.
C. Use location and past usage to determine the monthly cost for an energy product.
D. Use rules to determine eligible insurance products based on a house's address and age of the building.
E. Use the product color and capacity to determine the price of a product.

Question 5

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
Status = Active
Pay bill
Review usage
Cancel service
Status = Suspended
Pay bill
Reconnect service
Cancel service
Status = Pending installation
Set up billing
Schedule installation
Cancel installation
Status = Canceled
Reconnect service o Cancel service
Status = Pending installation
Set up billing
Scheduleinstallation
Cancel installation
Status = Canceled
Pay bill
Disconnect service
Reconnect service
Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers