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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which of the following is a key difference between Integration Procedures and DataRaptors?

A) DataRaptors can invoke multiple actions in a single server call.
B) Integration Procedures can retrieve data from multiple related objects.
C) Integration Procedures can access data from external sources.
D) DataRaptors can access data from external sources.

2. A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers

A) States
B) OmniStudio Action
C) Custom Style
D) Flyout

3. Which OmniStudio tool can be used to invoke scheduled jobs?

A) DataRaptor Extract
B) Integration Procedure
C) DataRaptor Load
D) Calculation Procedure

4. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

A) Add a Done action that redirects to the support console
B) Use Conditional Views on steps for each department
C) Set Enable Cancel in Setup
D) Enable the Save for Later feature

5. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A) Integration Procedure
B) Data Maptor
C) OmniStudio Action
D) Calculation Procedure

Solutions: