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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which credentials does Avaya Oceana Workspaces use for Agent login?

A) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
B) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
C) Avaya Breeze Authorization Service and LDAP as Authentication Authority
D) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password

2. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Deny New Service State
B) Active New Service State
C) Accept New Service State
D) Block New Service State

3. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=ContextStoreID-UCID=ContactID
B) WorkRequestID=RouteRequestID=ContactID
C) WorkRequestID=CustomerID=UClD=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

4. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Controller Data Store
B) UCA Store Service Database Backup
C) Omni store DB Database Backup
D) UCM Data Collector Database Backup

5. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) Context Store
B) CSC
C) UCM
D) Work Assignment

Solutions: