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NEW QUESTION # 111
A privately held company is planning to be listed on the stock exchange and is working on meeting regulatory requirements. After considering an assessment by external consultants, the company has decided to implement the process 'Ensured Stakeholder Engagement." Who is BEST suited for this responsibility?
- A. Chief information officer
- B. Chief information security officer
- C. The board and executive management
- D. Relationship manager
Answer: C
Explanation:
The process 'Ensured Stakeholder Engagement' (EDM04) is one of the governance processes in COBIT 2019 that involves establishing transparent communication with stakeholders about their needs and expectations from information and technology governance. This process also involves ensuring stakeholder involvement in governance decision making and monitoring stakeholder satisfaction with governance outcomes. One of the roles that is best suited for this responsibility is the board and executive management, who are the highest- level governance body and decision makers in an enterprise. The board and executive management have a duty to ensure that they understand the needs and expectations of various stakeholders such as shareholders, regulators, customers, employees, suppliers, etc., and that they communicate effectively with them about the enterprise's strategy, objectives, performance, risks, issues, opportunities, etc., related to information and technology governance. The board and executive management also have a responsibility to involve stakeholders in governance decision making by soliciting their input, feedback, opinions, suggestions, etc., and by considering their interests and perspectives when making governance choices. The board and executive management also have a role in monitoring stakeholder satisfaction with governance outcomes by measuring stakeholder value realization from information and technology investments and initiatives.
References: : COBIT 2019 Process Reference Guide: Governance and Management Objectives, page 25-27 :
COBIT 2019 Framework: Governance and Management Objectives, page 19-20
NEW QUESTION # 112
Recognizing and rewarding EGIT implementation program performance is MOST beneficial when:
- A. executing the program plan.
- B. reviewing the effectiveness of the program.
- C. assigning key tasks to defined roles.
- D. measuring realized program benefits.
Answer: D
Explanation:
Recognizing and rewarding EGIT implementation program performance is most beneficial when measuring realized program benefits. According to the COBIT 2019 Implementation Guide, recognizing and rewarding program performance is one of the key success factors for implementing and optimizing an EGIT program.
Recognizing and rewarding program performance involves acknowledging and appreciating the achievements and contributions of the program team and stakeholders, as well as providing incentives and motivation for further improvement. Recognizing and rewarding program performance is most beneficial when measuring realized program benefits, because this is the stage where the actual outcomes and value of the program are evaluated against the expected goals and metrics. By recognizing and rewarding program performance at this stage, the enterprise can reinforce the positive impact of the program, celebrate the success of the program team and stakeholders, and encourage continuous learning and improvement. References: : COBIT 2019 Implementation Guide: Implementing and Optimizing an Information and Technology Governance Solution, page 17 : COBIT 2019 Implementation Guide: Implementing and Optimizing an Information and Technology Governance Solution, page 46
NEW QUESTION # 113
When tailoring the COBIT organizational structure, which of the following is the PRIMARY purpose for aligning role descriptions to the enterprise's business context, organization and operating environment?
- A. Preparing key goal areas and metrics for each role
- B. Developing hierarchy and reporting structure
- C. Assigning levels of accountability and responsibility
Answer: A
NEW QUESTION # 114
Which of the following is an example of a focus area within COBIT?
- A. Robotic process automation
- B. Digital transformation
- C. Internet of Things
Answer: B
NEW QUESTION # 115
COBIT addresses governance issues by doing which of the following?
- A. Grouping relevant governance components into objectives that can be managed to a required capability level
- B. Defining specific governance strategies and processes to implement in specific situations
- C. Providing a full description of the entire IT environment within an enterprise
Answer: A
NEW QUESTION # 116
How do the assigned capability levels in the COBIT core model facilitate the achievement of the different capability levels?
- A. By providing clear definition of the processes and required activities
- B. By defining organizational structure with specific roles and responsibilities
- C. By setting performance metrics for enabler goals
Answer: A
Explanation:
Providing clear definition of the processes and required activities facilitates the achievement of different capability levels in COBIT core model. Processes are structured sets of activities that produce outputs or outcomes for achieving specific objectives. Activities are specific tasks or actions that contribute to achieving a process outcome or objective. Processes and activities are defined by their inputs, outputs, roles, responsibilities, controls, etc. Providing clear definition of processes and activities helps to ensure that they are performed consistently, effectively, efficiently, and reliably, which leads to higher capability levels.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
NEW QUESTION # 117
Which of the following BEST describes the "managed innovation" management objective of the COBIT core model?
- A. Optimize available IT capabilities to support the IT strategy and roadmap.
- B. Achieve competitive advantage, improve customer experience and improve operational effectiveness.
- C. Support the digital transformation strategy of the organization and deliver the desired value.
Answer: B
NEW QUESTION # 118
An enterprise plans to outsource all of its noncore IT operations but wants to ensure the proper level of governance, risk and compliance (GRC) controls. Which of the following governance and management objectives would provide the MOST relevant management practices for the enterprise?
- A. APO09 Managed Service Agreements
- B. AP013 Managed Security
- C. APO10 Managed Vendors
- D. AP012 Managed Risk
Answer: A
Explanation:
According to the ISACA COBIT 2019 Framework, the objective APO09 Managed Service Agreements provides the most relevant management practices for an enterprise that plans to outsource all its non-core IT operations but wants to ensure the proper level of governance, risk, and compliance (GRC) controls. This is specified in Domain 4, Objective 4.5: "Manage the acquisition and maintenance of IT-related assets". The APO09 objective provides guidance on how to manage service agreements with vendors, including the proper management of risks and compliance with related regulations and standards. Additionally, APO09 provides guidance on the proper selection and management of service providers, and how to ensure that the service agreements are properly monitored and evaluated to ensure the expected quality of service.
NEW QUESTION # 119
Which of the following roles should be involved when nominating key program roles to create the appropriate governance environment?
- A. Human resources
- B. IT management
- C. Board and executives
- D. Business management
Answer: C
Explanation:
The key program roles are the roles that are responsible for leading, directing, managing, supporting, and executing the EGIT implementation program. The nomination of these roles is a critical step in creating the appropriate governance environment for the program. One of the roles that should be involved in this nomination process is the board and executives, who are the highest-level governance body and decision makers in an enterprise. The board and executives provide strategic direction, oversight, guidance, and approval for the EGIT implementation program. They also ensure that the program is aligned with the enterprise's vision, mission, values, strategy, goals, and objectives. The board and executives also appoint or endorse other key program roles such as the program sponsor, program manager, program steering committee, change champion network, etc.References: : COBIT 2019 Implementation Guide, page 37-38 : COBIT 2019 Framework: Governance and Management Objectives, page 19-20
NEW QUESTION # 120
Which of the following BEST enables an enterprise to show and prove the benefits realized from the implementation of an EGIT program plan?
- A. Tracking expected benefits and targets until program implementation
- B. Adopting performance metrics that are easy to achieve
- C. Communicating the results and benefits in business impact terms
- D. Delivering a solution from a long-term and complex project
Answer: C
Explanation:
Explanation
The best way to enable an enterprise to show and prove the benefits realized from the implementation of an EGIT program plan is to communicate the results and benefits in business impact terms. The EGIT program plan is a document that describes the rationale, objectives, scope, approach, benefits, costs, risks, and timeline of the EGIT implementation program. The EGIT implementation program is a program that involves designing and implementing a governance system for an enterprise using COBIT 2019. Communicating the results and benefits in business impact terms means using appropriate tools, methods, formats, frequencies, etc., to report on the progress and outcomes of the EGIT implementation program to relevant stakeholders such as the board, executives, business managers, IT managers, etc., using language and metrics that demonstrate how the program has contributed to achieving the enterprise's strategy, objectives, performance, value, etc. By communicating the results and benefits in business impact terms, an enterprise can ensure that it has a clear and compelling evidence of the value and benefits delivered by the EGIT implementation program, that it has met stakeholder requirements and expectations, that it has obtained stakeholder feedback and recognition, that it has enhanced stakeholder trust and confidence, etc12 References: 1: COBIT 2019 Implementation Guide: page 51-52 2: COBIT 2019 Framework: Governance and Management Objectives:
page 19-20
NEW QUESTION # 121
Which of the following BEST describes the objectives of the Evaluate, Direct and Monitor (EDM) domain?
- A. Assessing strategic options and guiding senior management on the options chosen
- B. Addressing the operational delivery and support of l&T services, including security
- C. Addressing the overall organization, strategy and supporting activities for IT
Answer: A
Explanation:
The objectives of the Evaluate, Direct and Monitor (EDM) domain are best described by assessing strategic options and guiding senior management on the options chosen. This domain covers the governance activities related to setting direction, monitoring performance, ensuring compliance, and providing feedback to stakeholders. The domain consists of five governance objectives: EDM01 Ensure Governance Framework Setting and Maintenance, EDM02 Ensure Benefits Delivery, EDM03 Ensure Risk Optimization, EDM04 Ensure Resource Optimization, and EDM05 Ensure Stakeholder Transparency. The domain is based on the COBIT 2019 Framework2, page 30. References: 2: COBIT 2019 Framework | Digital | English
NEW QUESTION # 122
What IT governance implementation approach should be utilized in order to achieve maximum enterprise benefits?
- A. Separating business and IT-related activities during implementation
- B. Treating implementation as a program
- C. Including improvement initiatives in implementation
Answer: B
NEW QUESTION # 123
The Goals Cascade model illustrates that each governance or management objective supports the achievement of alignment goals that are related to:
- A. individual business unit goals.
- B. larger enterprise goals.
- C. IT-specific goals.
Answer: B
Explanation:
Explanation
The Goals Cascade model illustrates how enterprise goals cascade to alignment goals and then to governance and management objectives. Each governance or management objective supports the achievement of one or more alignment goals that are related to larger enterprise goals. The alignment goals are derived from the balanced scorecard (BSC) dimensions of financial, customer, internal, and learning and growth1, p. 16.
References: 1: COBIT 2019 Framework: Governance and Management Objectives
NEW QUESTION # 124
The EGIT implementation program plan is a document that describes the rationale, objectives, scope, approach, benefits, costs, risks, and timeline of the EGIT implementation program. The EGIT implementation program plan provides the basis for obtaining approval, funding, resources, and support for the program from the stakeholders. The best time to acquire or develop solutions for implementing process improvement projects defined by the EGIT implementation program plan is when developing the EGIT implementation program plan. This means that before finalizing and submitting the EGIT implementation program plan for approval, the enterprise should identify or create the solutions that will enable it to achieve its process improvement goals and objectives. These solutions could include tools, methods, frameworks, standards, guidelines, best practices, etc., that will help to design and implement the desired processes in accordance with stakeholder requirements and expectations. By acquiring or developing solutions during the development of the EGIT implementation program plan, the enterprise can ensure that the solutions are aligned with the program scope and approach, that they are realistic and achievable within the program budget and timeline, that they are integrated with other program components such as change management and communication plans, and that they are approved by relevant stakeholders before execution5 5: COBIT 2019 Implementation Guide: page 39-40 : COBIT 2019 Implementation Guide: page 49-50 question 24 When defining a governance implementation roadmap. what is the NEXT step after planning the program?
- A. Initiate the
- B. Realize benefits.
- C. Execute the plan.
- D. Review effectiveness.
Answer: C
Explanation:
The governance implementation roadmap is a document that outlines the steps and activities involved in designing and implementing a governance system for an enterprise using COBIT 2019. The governance implementation roadmap consists of seven phases: what are the drivers; where are we now; where do we want to be; what needs to be done; how do we get there; did we get there; how do we keep up momentum. The next step after planning the program is to execute the plan. This means that after developing a detailed business case and high-level program plan for implementing a governance system in phase four (what needs to be done), the enterprise should proceed to phase five (how do we get there), which involves executing the program plan according to the defined scope, approach, benefits, costs, risks, and timeline. This phase also involves managing the program resources, deliverables, quality, performance, and stakeholder expectations, as well as monitoring and controlling the program progress and outcomes.References: : COBIT 2019 Implementation Guide: page 41-42 : COBIT 2019 Implementation Guide: page 51-52
NEW QUESTION # 125
Which of the following is an example of a governance system component?
- A. The geopolitical landscape in which the enterprise operates
- B. The risk register of the enterprise
- C. The role of IT for the enterprise
- D. The compliance regulations applicable to the enterprise
Answer: D
Explanation:
Governance system components are the individual components that make up the governance system and include things like policies, standards, procedures, guidelines, and laws. The compliance regulations applicable to the enterprise fall under this category as they outline the rules and regulations that the enterprise must follow to ensure proper governance.
NEW QUESTION # 126
Within a tailored enterprise governance system, a sourcing model for information and technology is associated with:
- A. focus areas.
- B. design factors.
- C. relevant industry frameworks.
Answer: B
Explanation:
Design factors can influence the blueprint of your enterprise's governance system and position it for the successful use of I&T.
Reference: https://www.escoute.com/finally-a-guide-for-tailoring-a-governance-system-for-information-and- technology/
NEW QUESTION # 127
After IT department goals have been aligned with enterprise goals, the NEXT step is to link the alignment goals with:
- A. governance and management practices.
- B. governance and management performance metrics.
- C. governance and management objectives.
Answer: C
NEW QUESTION # 128
Which of the following inputs MUST be defined before the planning for a new governance framework can be finalized?
- A. Enterprise goals
- B. Risk frameworks
- C. Implementation costs
- D. Performance management
Answer: A
Explanation:
The planning for a new governance framework requires defining the inputs that will guide the design and implementation of the framework. One of the most important inputs is the enterprise goals, which are the high- level statements of what the enterprise wants to achieve in terms of its mission, vision, values, and strategy.
The enterprise goals provide the direction and purpose for the governance framework, and help to align the governance objectives, enablers, principles, and practices with the enterprise's needs and expectations. The enterprise goals also help to identify the relevant stakeholders, their roles and responsibilities, and their requirements and expectations from the governance framework 3 4 References: 3 : COBIT 2019 Framework: Introduction and Methodology, page 25-26 4 : COBIT 2019 Design Guide, page 23-24
NEW QUESTION # 129
Which of the following should be scheduled for completion FIRST when prioritizing improvement initiatives?
- A. Initiatives that are easiest to achieve and will garner business benefits
- B. Initiatives with the lowest cost regardless of expected business value
- C. Initiatives that are the least expensive in order to lower risk due to failure
Answer: A
Explanation:
The initiatives that should be scheduled for completion first when prioritizing improvement initiatives are the ones that are easiest to achieve and will garner business benefits. This approach helps to create quick wins and demonstrate value to the stakeholders, as well as to build momentum and confidence for further improvement efforts. The initiatives should also be aligned with the enterprise's strategic objectives, risk appetite, and resource constraints. The approach is based on the COBIT 2019 Implementation Guide 2 , page 37.
References: 2 : COBIT 2019 Implementation Guide | Digital | English
NEW QUESTION # 130
Within an organizational structure chart (RACI chart), which role drives a given task or process?
- A. Responsible (R) role
- B. Informed (I) role
- C. Accountable (A) role
Answer: C
NEW QUESTION # 131
The alignment goal titled "Knowledge, expertise and initiatives for business innovation" is aligned to which IT balanced scorecard (BSC) dimension?
- A. Learning and Growth
- B. Internal
- C. Customer
Answer: A
Explanation:
Explanation
The alignment goal titled "Knowledge, expertise and initiatives for business innovation" is aligned to the Learning and Growth dimension of the IT balanced scorecard (BSC). The IT BSC is a tool that translates the IT-related goals into a set of performance indicators that can be measured and monitored. The Learning and Growth dimension focuses on the capabilities and skills of the IT staff, as well as the culture and climate that foster innovation and learning. The alignment goal is based on the COBIT 2019 Framework5, page 38.
References: 5: COBIT 2019 Framework | Digital | English
NEW QUESTION # 132
Responsibility for developing an EGIT business case outline and details resides with which of the following?
- A. Risk and compliance function and IT audit
- B. IT managers and IT process owners
- C. Board of directors and business executives
- D. CIO and program steering committee
Answer: D
Explanation:
Explanation
The EGIT business case outline and details are documents that describe the rationale, objectives, scope, approach, benefits, costs, risks, and timeline of the EGIT implementation program. The EGIT business case outline and details provide the basis for obtaining approval, funding, resources, and support for the program from the stakeholders. The responsibility for developing an EGIT business case outline and details resides with the CIO and program steering committee. The CIO is the senior executive responsible for leading and managing the information and technology function in an enterprise. The CIO has a role in developing, reviewing, validating, and approving the EGIT business case outline and details, ensuring that they are aligned with the enterprise's strategy, objectives, needs, and expectations. The CIO also has a role in communicating and presenting the EGIT business case outline and details to other stakeholders such as the board, executives, business managers, IT managers, etc., and obtaining their buy-in and commitment for the program. The program steering committee is a group of senior stakeholders who provide strategic direction, oversight, guidance, and approval for the EGIT implementation program. The program steering committee has a role in developing, reviewing, validating, and approving the EGIT business case outline and details, ensuring that they are consistent with the enterprise's vision, mission, values, strategy goals,and objectives. The program steering committee also has a role in monitoring and controlling the execution of the EGIT implementation program plan against the EGIT business case outline and details34 References: 3: COBIT 2019 Implementation Guide: page 37-38 4: COBIT 2019 Implementation Guide: page 39-40
NEW QUESTION # 133
Which of the following benefits derived from the use of COBIT is PRIMARILY associated with an internal stakeholder?
- A. COBIT helps to ensure that a third-party vendor's operations are secure.
- B. COBIT helps to ensure that a governance system is in place to sustain regulatory compliance.
- C. COBIT provides insight on how to derive value from the use of I&T.
Answer: C
Explanation:
Explanation
The benefit derived from the use of COBIT that provides insight on how to derive value from the use of I&T is primarily associated with an internal stakeholder. An internal stakeholder is a person or group within an enterprise that has an interest or concern in its activities or outcomes. Examples of internal stakeholders are board members, executives, managers, employees, etc. An internal stakeholder would benefit from using COBIT by gaining insight on how to derive value from the use of I&T because it would help them to align I&T with business requirements, optimize costs and resources, enhance performance and outcomes, etc.15 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Stakeholder Needs
NEW QUESTION # 134
The Goals Cascade model illustrates that each governance or management objective supports the achievement of alignment goals that are related to:
- A. individual business unit goals.
- B. larger enterprise goals.
- C. IT-specific goals.
Answer: B
NEW QUESTION # 135
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