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Salesforce Health Cloud is a healthcare management platform developed by Salesforce. It is designed for healthcare providers, payers, and life sciences organizations to manage patient data, improve care coordination, and streamline workflows. The Salesforce Health Cloud Accredited Professional certification is an industry-recognized certification that verifies a professional's expertise in using the Health Cloud platform.
Salesforce Health Cloud Accredited Professional exam is a certification program designed specifically for individuals who want to demonstrate their proficiency in using Salesforce Health Cloud. Health Cloud is a unique platform that helps healthcare providers to build stronger patient relationships, streamline workflows, and make better decisions. With this certification, you can prove to potential employers that you have the skills and knowledge necessary to work with this powerful platform.
NEW QUESTION # 26
A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process.
Which Health Cloud capability should a consultant implement to fulfill this requirement?
- A. Social Determinants of Health
- B. Care Blockers
- C. Utilization Management
- D. Clinical Barriers
Answer: A
Explanation:
C is correct because Social Determinants of Health (SDOH) are the non-medical factors that influence health outcomes, such as socioeconomic and cultural barriers. Health Cloud provides a feature that allows users to capture and track SDOH data for patients, such as housing status, food security, transportation access, and education level. This feature can help the pharmaceutical company to support patients throughout their clinical journey by identifying and addressing their SDOH needs.
NEW QUESTION # 27
When implementing Provider Search functionality, which two changes allow an external user to access search results?
Choose 2 answers
- A. Give the site user profile Read access to the Care Provider Searchable Field object.
- B. Create a sharing rule on the Care Provider Searchable Field object to share with external users.
- C. Use Experience Builder to add the Provider Search component to a page on the site.
- D. Give the site user profile Read access to the Data Pipeline object.
Answer: A,C
Explanation:
To enable external users to access Provider Search functionality, you need to make necessary changes to the Experience Cloud site and permissions:
* Add the Provider Search Component to the Site (Option A):
* Use Experience Builder to include the Provider Search Lightning Web Component on a public- facing page of the Experience Cloud site.
* Steps:
* Navigate to Experience Builder.
* Drag and drop the Provider Search component onto a designated page.
* Publish the site to make the component available to external users.
* Grant Read Access to the Care Provider Searchable Field Object (Option C):
* External users must have appropriate permissions to view the provider search results.
* Steps:
* Go to Setup > Profiles.
* Edit the site user profile associated with the Experience Cloud site.
* Grant Read access to the Care Provider Searchable Field object.
* Save and assign the profile to the relevant users.
* Sharing Rules (Not Necessary): Sharing rules are not required if the external user profile already has sufficient object-level access.
* Data Pipeline Object (Not Relevant): The Data Pipeline object is not directly involved in enabling Provider Search functionality for external users.
References:
Enable Provider Search in Health Cloud
Experience Cloud for Health Cloud
NEW QUESTION # 28
A customer wants to leverage dependent intervention tasks as part of their care coordinationsolution using Integrated CareManagement.
Which feature should a consultant configure to accomplish this task?
- A. Action Plan Templates
- B. Industry Template Library
- C. Intervention Templates
- D. Care Plan Task Templates
Answer: A
Explanation:
Dependent Intervention Tasks:
* Exact Extract:
"Action Plan Templates allow you to define and manage dependent intervention tasks for integrated care management workflows, enabling conditional task sequencing." Reference:Administer Health Cloud - Action Plans Other Options:
Industry Template Library:Repository of templates, not task logic.
Intervention TemplatesandCare Plan Task Templates:Do not provide logic for dependent/conditional tasks within a care plan.
NEW QUESTION # 29
Which Feature would an administrator setup to help their sales team view all provider related to a specific ..........
- A. Provider Cards
- B. Practitioner Relationship
- C. Provider Search
- D. Provider Relationship
Answer: B
NEW QUESTION # 30
Which of the following is a valid Life Science Program Management data object ? (Choose threE.
- A. Care Program Problem
- B. Care Program Provider
- C. Care Program Enrollee Campaign
- D. Care Program Team Member
- E. Care Program Enrollee Product
Answer: B,D,E
Explanation:
Explanation
Reference and details below.
Graphical user interface, text, application Description automatically generated
NEW QUESTION # 31
Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients' medications and make recommendations based on that data within Health Cloud.
Which Health Cloud add-on should a consultant recommend to fulfill this requirement?
- A. Allergy Intolerance
- B. RxNorm DDI Connectivity
- C. Medication Interactions
- D. Medication Management
Answer: D
Explanation:
Bloomington Caregivers aims to identify potential drug-to-drug interactions for patients' medications and provide recommendations based on that data within Salesforce Health Cloud. To fulfill this requirement, the Medication Management add-on is the appropriate solution.
Overview of Medication Management:
Medication Management is an add-on feature in Salesforce Health Cloud designed to help healthcare providers and care coordinators manage patients' medication regimens effectively. It enhances patient safety by identifying potential medication-related issues, including drug-to-drug interactions, and supports the reconciliation of medication lists during care transitions.
Key Features:
Medication Reconciliation:
Facilitates the accurate compilation of a patient's medication list, ensuring that all prescribed and over-the-counter medications are accounted for.
Drug Interaction Checks:
Automatically checks for potential drug-to-drug interactions using integrated databases, alerting healthcare providers to possible adverse effects.
Recommendations and Documentation:
Enables providers to document recommendations and notes related to a patient's medication regimen, supporting informed clinical decisions.
Implementation Considerations:
Licensing:
Medication Management is an add-on product that requires additional licensing. Ensure that your organization has the necessary licenses to access this feature.
Configuration:
Set up the Patient Medication Manager Lightning component within Health Cloud to utilize Medication Management features. This component provides an integrated interface for managing patient medications.
Integration with RxNorm:
Medication Management supports integration with RxNorm, a standardized nomenclature for clinical drugs, to enhance the accuracy of medication information and interaction checks.
Reference:
Medication Reconciliation: This Salesforce Help article provides detailed information on setting up and using the Medication Management feature within Health Cloud.
Salesforce
Add Medications by Using the Add Patient Medication Flow: Guidance on adding medications for patients using the Patient Medication Manager component.
Salesforce
By implementing the Medication Management add-on, Bloomington Caregivers can effectively monitor and manage patients' medication regimens, identify potential drug-to-drug interactions, and provide informed recommendations, thereby enhancing patient safety and care quality.
NEW QUESTION # 32
Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.
Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?
- A. Objects
- B. Records
- C. Fields
- D. Tasks
Answer: A
Explanation:
To ensure data privacy and protection for leads, contacts, and person accounts during the initial setup of Health Cloud, the administrator should enable Data Protection and Privacy at the object level. This configuration allows Health Cloud to manage privacy-related fields and processes for these entities.
Key Features:
Object-Level Privacy Settings: Enables data protection measures such as tracking consent and managing privacy preferences.
Applicable Entities: Specifically supports leads, contacts, and person accounts, aligning with patient data management needs.
Compliance: Ensures compliance with regulations like HIPAA by embedding privacy measures into the core data model.
Why Other Options Are Incorrect:
A . Fields: Field-level protection alone does not enable comprehensive privacy management for leads, contacts, and person accounts.
C . Tasks: Task privacy is not relevant for this scenario.
D . Records: While data protection applies to records, configuration is done at the object level for consistency across entities.
Reference:
Data Protection and Privacy in Health Cloud
HIPAA Compliance with Health Cloud
NEW QUESTION # 33
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.
Which two permission set licenses should the consultant assign to the users to give them access to Health Cloud?
Choose 2 answers
- A. Health Cloud permission set license
- B. Health Cloud Standard permission set license
- C. Health Cloud Foundation permission set license
- D. Health Cloud Platform permission set license
Answer: A,D
NEW QUESTION # 34
A payer is looking for a solution to recruit, credential, and onboard providers into its network.
Which Health Cloud add-on should help the payer address these requirements?
- A. Contact Center for Payers
- B. Utilization Management
- C. Provider Network Management
- D. Provider Relationship Management
Answer: C
Explanation:
Step 1: Understanding the Requirement
A payer organization needs to recruit, credential, and onboard providers into its network. This requires features that manage provider information, credentialing processes, onboarding workflows, and network directory maintenance.
Step 2: Official Salesforce Health Cloud Capability
Salesforce Health Cloud offers an add-on called Provider Network Management (PNM) that is specifically designed for payers to recruit, credential, and onboard providers.
Extract:
"Provider Network Management streamlines recruiting, credentialing, onboarding, and network directory maintenance for payers. It provides tools to manage the provider lifecycle from initial recruitment through onboarding and network management." Administer Health Cloud - Provider Network Management Step 3: Review of Options A . Contact Center for Payers: Focused on member and provider service center functionality, not recruiting or credentialing.
B . Utilization Management: Focused on authorization and medical necessity reviews, not onboarding or credentialing.
C . Provider Network Management: Specifically built for recruiting, credentialing, and onboarding providers.
D . Provider Relationship Management: Focuses on relationship management post-onboarding, but not credentialing/onboarding workflows.
Reference:
Provider Network Management in Health Cloud
NEW QUESTION # 35
Which step is recommended to be completed before migrating from Service Cloud to HC?
- A. Migrate patient data to person accounts.
- B. Migrate all existing leads to candidate leads.
- C. Log a Salesforce support case.
- D. Uninstall any Sales Cloud related packages.
Answer: A
NEW QUESTION # 36
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
- A. Intelligent Form Reader
- B. Intelligent Appointment Management
- C. Experience Cloud for Hearth Cloud
- D. Provider Search
- E. Assessments and Recommendations
Answer: B,C,D
Explanation:
A is correct because Intelligent Appointment Management (IAM) for Health Cloud helps patients schedule appointments through the channel of their choice: agent-assisted or self-service. IAM aggregates multiple scheduling engines, such as Salesforce Scheduler or Electronic Health Record (EHR) scheduling engines, or both, so that schedulers and patients can see all available appointments in one place.
Reference:
B is incorrect because Intelligent Form Reader is not a Health Cloud capability, but a Salesforce Platform capability that allows users to extract data from forms and documents using artificial intelligence.
C is correct because Provider Search helps patients find and connect with care providers that match their needs and preferences. Provider Search allows patients to search for providers by various criteria, such as name, location, specialty, availability, and ratings.
D is incorrect because Assessments and Recommendations are not Health Cloud capabilities that directly improve patient satisfaction with appointment scheduling. Assessments and Recommendations are tools that help users gather information and provide guidance for patients based on their responses.
E is correct because Experience Cloud for Health Cloud enables patients to schedule their own appointments using a self-service portal or website. Experience Cloud for Health Cloud provides a prebuilt template that integrates with IAM and Provider Search to allow patients to book appointments online.
NEW QUESTION # 37
A payer needs to triage provider and care team inquiries around member plan benefits and member care. The agents also need to be informed about changes in records that require attention.
Which three permission set licenses should a consultant assign to the security model for these users?
- A. Contact Center for Health Cloud permission set license
- B. Service Cloud User permission set license
- C. Health Cloud Platform permission set license
- D. OmniStudio User permission set license
- E. CRM Content User permission set license
Answer: A,C,D
NEW QUESTION # 38
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?
- A. Disclosing the organization's privacy policy to parents and obtaining their consent
- B. Ensuring information collected about children is protected with at rest and in-transit encryption
- C. Implementing appropriate security measures to safeguard children's personal information
- D. Obtaining verified parental consent before collecting and storing any personal information of children
- E. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase
Answer: A,C,D
Explanation:
A is correct because obtaining verified parental consent before collecting and storing any personal information of children is one of the main requirements of COPPA. The consent must be obtained in a way that ensures that the person providing consent is the child's parent or legal guardian, such as using a credit card, digital signature, or video conference.
B is correct because disclosing the organization's privacy policy to parents and obtaining their consent is another requirement of COPPA. The privacy policy must explain what information the organization collects from children, how it uses and discloses it, and what rights parents have to review or delete their children's information.
C is incorrect because ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase is not a consideration for the company, but for the partner. The company is ultimately responsible for complying with COPPA, regardless of who builds their system.
D is correct because implementing appropriate security measures to safeguard children's personal information is another requirement of COPPA. The organization must establish and maintain reasonable procedures to protect the confidentiality, security, and integrity of personal information collected from children.
NEW QUESTION # 39
Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication Interactions from the pharmacy.
Which two Integration patterns should a consultant recommend?
Choose 2 answers
- A. OmniStudio Integration Procedure
- B. Platform Event
- C. Apex HTTP Callout
- D. Industries ETL
Answer: B,C
Explanation:
The requirement is:
* Push patient medication updates to an external pharmacy immediately # This is an event-driven use case.
* Receive immediate confirmation about medication interactions from the pharmacy # This requires a synchronous call/response pattern.
The correct integration patterns are:
* A. Platform Event
* Best for real-time, event-driven notifications when medication information is updated in Health Cloud.
* Ensures the pharmacy receives updates as soon as they occur.
* D. Apex HTTP Callout
* Supports synchronous communication with external systems.
* Allows Health Cloud to send a request and receive an immediate confirmation/response about medication interactions from the pharmacy.
Why not the others?
* B. Industries ETL - This is for batch, large-volume data movement, not real-time event-driven updates or immediate confirmations.
* C. OmniStudio Integration Procedure - Great for orchestrating data retrieval/manipulation across systems, but it's not designed for event-driven updates with confirmation requirements.
Salesforce Health Cloud Reference:
# Salesforce Integration Patterns and Practices:
* "Use Platform Events for event-driven, near real-time messaging between Salesforce and external systems."
* "Use Apex callouts when Salesforce must send a request and wait for an immediate response."
NEW QUESTION # 40
What is the best practice when transitioning an org from Service Cloud to HC?
- A. Build out HC capabilities in a new org, then migrate all users and data.
- B. Approach depends on how each customer uses their org. Any other options may be used.
- C. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
- D. Migrate the entire org in place.
Answer: B
Explanation:
Reference and details below.
According to the Health Cloud Implementation Guide, the best practice when transitioning an org from Service Cloud to Health Cloud is to approach it depending on how each customer uses their org. There is no one-size-fits-all solution for migrating from Service Cloud to Health Cloud, as each customer may have different requirements, use cases, and data models. Therefore, any of the other options may be used depending on the customer's needs and preferences.
NEW QUESTION # 41
In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 - Simple Application correct options) Options not visible
- A. By submitting consent Via SMS using Einstien Chat bot.
- B. By engaging in a web chat with an agent who presents consent forms in chat window.
- C. By using a Self-Service portal via a Community.
- D. Bysending an email that then create a case using email-to-case.
- E. By talking to an agent via phone who then enrolls the patient
Answer: C,E
NEW QUESTION # 42
Which two fields are optional when creating a new Care plan task? (Choose Two)
- A. Status
- B. Problem
- C. Goal
- D. Task Owner
- E. Due Date
Answer: B,C
Explanation:
Goal and Problem (D) are optional fields when creating a new Care plan task. Status (A) and Task Owner (E) are required fields when creating a new Care plan task. Due Date (B) is not a field on Care plan task, but rather on Task object.
NEW QUESTION # 43
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers
- A. Integrated Care Management
- B. Utilization Management
- C. Care Authorizations
- D. Intelligent Document Automation
Answer: B,D
Explanation:
Step-by-Step
Intelligent Document Automation:
Exact Extract:
"Intelligent Document Automation in Health Cloud automatically extracts data from incoming documents, including faxes, and creates structured data for downstream workflows." Reference:
Utilization Management:
Exact Extract:
"Utilization Management provides workflows and automation to support end-to-end approval processes, including clinical review and authorizations." Why Not Other Options?
Integrated Care Management: Focuses on care plans and assessments, not document automation or clinical approval processes.
Care Authorizations: Part of Utilization Management but not the capability for document ingestion and process automation.
NEW QUESTION # 44
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.
Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?
- A. Leverage the Patient Referral Management unmanaged package.
- B. Adjust template care management reports and dashboards.
- C. Assign appropriate permissions to internal users.
- D. Create custom report types for clinical objects.
- E. Enable the enhanced Analytics for Healthcare setting in Setup.
Answer: B,C,D
Explanation:
To create Salesforce reports to analyze patient outcomes and patient referrals, a consultant should recommend the following steps:
Create custom report types for clinical objects, such as Condition, Medication, or Encounter, to access the data stored in Health Cloud's clinical data model1.
Assign appropriate permissions to internal users, such as the Health Cloud Analytics permission set, to enable them to view and create reports and dashboards2.
Adjust template care management reports and dashboards, such as Patient Outcomes or Patient Referrals, to customize them for the customer's specific needs34. Enabling the enhanced Analytics for Healthcare setting or leveraging the Patient Referral Management unmanaged package are not required steps for this requirement.
NEW QUESTION # 45
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters Into Health Cloud, The patient Is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?
Choose 2 answers
- A. Care Programs
- B. Integrated Care Management
- C. Salesforce Surveys
- D. Discovery Framework
Answer: B,C
Explanation:
To fulfill the requirement of assigning a personalized care plan based on responses from a questionnaire, the following capabilities should be leveraged:
* Salesforce Surveys (C):
* Facilitates the creation of custom questionnaires.
* Enables care managers to record patient responses directly within Salesforce.
* Integrated Care Management (B):
* Uses care plans to define problems, goals, and interventions.
* Automatically assigns personalized care plans based on survey responses via automation (e.g., Flows or OmniScripts).
How These Work Together:
* Step 1: Care managers use Salesforce Surveys to record patient responses post-discharge.
* Step 2: A configured automation (e.g., Flow) processes these responses and assigns the appropriate care plan using Integrated Care Management.
Why Other Options Are Incorrect:
* A. Care Programs: Focuses on managing care program enrollments, not care plan automation.
* D. Discovery Framework: Helps manage patient needs and goals but does not handle surveys or care plan assignments.
References:
Salesforce Surveys Overview
Integrated Care Management Overview
NEW QUESTION # 46
Which three activities does "The Social Determinants" feature in Health cloud help providers perform? (choose three.
- A. Track determinants and barriers to care across their patient populations
- B. Integrate service such as transportation and meal delivery into their patient care plans and programs.
- C. Track the influence of the social network of the patient on the patients' health outcomes
- D. Automatically import credit scores and income information into the patient record in Health cloud
- E. Plan interventions to help address the barriers to care within their patient populations
Answer: A,C,E
NEW QUESTION # 47
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the provider.
How should a consultant implement a robust system for the provider?
- A. Create an Apex class and leverage Intelligent Appointment Management.
- B. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.
- C. Create a custom FHIR Adapter to make calls to Health Cloud.
- D. Use a Package created by ISV (Independent Software Vendor) for Health Cloud.
Answer: C
Explanation:
When the default appointment management solutions in Salesforce Health Cloud are not viable, leveraging a prebuilt package from an Independent Software Vendor (ISV) is the most robust and efficient solution. These packages are designed to integrate seamlessly with Health Cloud, offering advanced features that meet specific requirements like external appointment scheduling.
Why ISV Packages Are Recommended:
* Purpose-Built: Designed for healthcare providers, these packages address appointment management complexities out of the box.
* Seamless Integration: Built on Salesforce, these solutions are easily customizable and work with existing Health Cloud features.
* Scalability: Offers long-term adaptability for growing healthcare organizations.
Why Other Options Are Incorrect:
* Apex Class and Intelligent Appointment Management: Requires custom development, which can be costly and time-consuming.
* EHR Routing System: External EHR systems often require complex integrations and may not align with Health Cloud workflows.
* Custom FHIR Adapter: FHIR Adapters are typically used for clinical data exchange, not appointment management.
References:
ISV Solutions for Salesforce Health Cloud
Salesforce Health Cloud Appointment Management
NEW QUESTION # 48
A medical device organization needs to track account information and its geographical details to provide information to representatives onsite.
Which three objects support this scenario?
Choose 3 answers
- A. Facility Address
- B. Clinic Location
- C. Healthcare Facility
- D. Location
Answer: A,C,D
Explanation:
In Salesforce Health Cloud, when an organization needs to track account information along with geographical details (like facilities, addresses, and locations), the following objects are used:
A . Location
A standard object in Salesforce used to store physical location data such as addresses, latitude/longitude, and site details.
Useful for mapping and onsite representative visits.
B . Healthcare Facility
Represents the organization's clinical facilities (hospitals, clinics, labs, etc.).
Connected to Accounts to model the healthcare network.
C . Facility Address
Stores detailed address information for a healthcare facility.
Provides geographical data needed by onsite reps.
Why not D. Clinic Location?
Clinic Location is not a standard Health Cloud object. The correct objects are Healthcare Facility + Facility Address + Location to track facility and geographical details.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Provider Data Model:
"Use the Healthcare Facility object to represent hospitals, clinics, and other care sites."
"Use the Facility Address object to store location-specific details about healthcare facilities."
"The Location object stores standardized address and geographic information."
NEW QUESTION # 49
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