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NEW QUESTION # 16
A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?
- A. DataRaptor
- B. OmniScript
- C. FlexCard
- D. Integration Procedure
Answer: B
Explanation:
Explanation
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the public sector agency to create guided digital forms that can integrate with external systems and custom objects. OmniScript can be used to check permit fees from an external system and apply discounts based on site/address data from a custom object.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 17
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
- A. Person Accounts
- B. Product Schedule
- C. Custom Object for Applications
- D. Salesforce Flow
Answer: A
Explanation:
Explanation
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_individual_applications.htm&type=5&
NEW QUESTION # 18
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A. Change the Organization-Wide Default settings for Case to Public Read/Write
- B. Create or modify a share group for the Profile used for the Site that gives access to Cases
- C. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- D. Create or modify a permission set that gives access to Cases owned by the support team
Answer: C
Explanation:
Explanation
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them.
Reference:https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm
NEW QUESTION # 19
A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?
- A. Record History
- B. Decision Explainer Log History
- C. Audit Log
- D. Log History
Answer: B
Explanation:
Explanation
Decision Explainer Log History is a component that can be added to see the history of Decision Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_history.htm&
NEW QUESTION # 20
An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes.
Which three built-in Lightning Components can they use to conduct efficient visits?
- A. Inspection Dynamic Dashboards
- B. Inspection Details
- C. Inspection Action
- D. Inspection Tab Container
- E. Inspection Calendar
Answer: B,C,D
Explanation:
Explanation
Inspection Tab Container, Inspection Details, and Inspection Action are three built-in Lightning Components that can be used to conduct efficient visits. Inspection Tab Container is a component that can display a tabbed interface for viewing and editing inspection records. Inspection Details is a component that can display the details of an inspection record, such as the inspection type, status, date, and time. Inspection Action is a component that can display the actions that can be performed on an inspection record, such as completing, canceling, or rescheduling the inspection.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_inspection_components.htm&type=5&
NEW QUESTION # 21
Which three require set up to configure a License Authorization?
- A. Regulatory Authorization Type
- B. Inspection Type
- C. Regulatory Authority
- D. Business Type
- E. Business Profile
Answer: A,C,D
Explanation:
Explanation
Business Type, Regulatory Authority, and Regulatory Authorization Type are three items that require set up to configure a License Authorization. License Authorization is a feature of Public Sector Solutions that can help public sector agencies to manage licenses and permits for different types of businesses and activities. Business Type is a custom metadata type that can define different categories of businesses, such as restaurants or salons.
Regulatory Authority is a custom metadata type that can define different entities that issue licenses or permits, such as city or county governments. Regulatory Authorization Type is a custom metadata type that can define different types of licenses or permits, such as food service license or liquor license.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_license_authorization.htm&type=5&la
NEW QUESTION # 22
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
- A. Configure Action Plans on Cases and Permits
- B. Configure Inspections and Visits
- C. Set up Business Rules Engine (BRE) to determine Complaint validity.
- D. Link Inspections and Visits to Permit Applications
- E. Link Cases to Permits
Answer: A,B,D
Explanation:
Explanation
Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections related to the complaints. Configuring inspections and visits enablesthe city to define the inspection types, schedules, checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection tasks and workflows, assign them to inspectors, and collaborate on them using Chatter. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections-and-
NEW QUESTION # 23
After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).
Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?
- A. Recommend using PSS with FinancialForce Accounting.
- B. Recommend using PSS with the Grants Management product.
- C. Recommend using PSS with the Nonprofit Success Pack.
- D. Recommend using PSS with the Outbound Funds Module.
Answer: B,D
Explanation:
Explanation
The Outbound Funds Module and the Grants Management product are two solutions that can be used with Public Sector Solutions (PSS) to handle the request of deploying a digital experience that enables constituents to sign up for volunteer projects. The Outbound Funds Module is an open source app that can help public sector agencies to track their funding programs, funding requests, disbursements, and expenditures. The Grants Management product is a prebuilt app that comes with PSS and it can help public sector agencies to manage the entire grant lifecycle, from application to award to reporting.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/manage-grants-w
NEW QUESTION # 24
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
- A. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
- B. Set Org-Wide Defaults for External Users to Hidden for everything
- C. Set Org-Wide Defaults for External Users to Private for everything
- D. Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts
Answer: A,B
Explanation:
Explanation
Org-wide defaults for external users determine the baseline level of access that guest users and authenticated community users have to records they do not own. Setting them to Hidden for everything means that external users cannot see any records by default, unless they are explicitly shared with them. Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By setting up sharing sets, the authenticated community users can access their own Cases, Applications, and Accounts, but not those of other users. References:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US
NEW QUESTION # 25
A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.
Which features are required to automate the validation of the date of birth?
- A. Intelligent Form Reader
- B. Files
- C. Content
- D. Attachments
Answer: A
Explanation:
Explanation
Intelligent Form Reader is a feature that can be used to automate the validation of an applicant's date of birth from a driver's license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_intelligent_form_reader.htm&type=5&
NEW QUESTION # 26
A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.
What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?
- A. Create a Decision Matrix using BRE
- B. Create an Application Form using OmniScript Designer
- C. Create an Application Form using Web-to-Case
- D. Create an Expression Set using BRE
- E. Create an Application Form using Web-to-Lead
Answer: A,B,D
Explanation:
Explanation
A Decision Matrix, an Application Form, and an Expression Set are three components that can be configured to define applicants' eligibility and help with application prioritization. A Decision Matrix is a component of Business Rules Engine (BRE) that can evaluate answers based on rules and conditions and provide a decision outcome and explanation. An Application Form is a component of OmniScript Designer that can create guided digital forms that can capture answers from applicants and provide recommendations based on business logic.
An Expression Set is a component of BRE that can define expressions that can be reused across multiple rules or matrices.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 27
ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?
- A. Assign the Decision Explainer Permission Set License to the appropriate user(s).
- B. Integrate the BRE with Decision Explainer.
- C. Add the Decision Explainer Log History component to the Lightning record page(s).
- D. Create an Apex Trigger to document the decision steps performed.
- E. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
Answer: A,C,E
Explanation:
Explanation
A Screen flow, a Decision Explainer Log History component, and a Decision Explainer Permission Set License are three tasks that must be done to accommodate the request of explaining how a particular grant seeker was prioritized. A Screen flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen flow can incorporate the Decision Explainer component, which is a custom Lightning component that can display the outcome and explanation of a decision made by a Decision Matrix or a Business Rules Engine (BRE). A Decision Explainer Log History component is a standard Lightning component that can display a list of Decision Explanations that have been generated for a record by a Decision Matrix or a BRE. A Decision Explainer Permission Set License is a type of license that can grant users access to the Decision Explainer features, such as viewing and creating Decision Explanations.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer.htm&type=5&lang
NEW QUESTION # 28
apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.
Which Experience Cloud template should they use?
- A. Help Center
- B. Customer Account Portal
- C. Partner Central
- D. Aloha
Answer: C
Explanation:
Explanation
Partner Central is an Experience Cloud template that can be used to build an Experience Cloud site for channel sales workflows. Partner Central can help the government agency to recruit and onboard associates for issuing licenses for alcohol and beverage distribution. It can also provide features such as lead distribution, deal registration, marketing campaigns, reports, and dashboards.
Reference:https://help.salesforce.com/s/articleView?id=sf.networks_partner_central.htm&type=5
NEW QUESTION # 29
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?
- A. Enable Web-to-Case
- B. Install the ERM for PSS Managed Package
- C. Enable Email-to-Case
- D. Enable Person Account
- E. Install the ERM for PSS Unmanaged Package
Answer: A,B,D
Explanation:
Explanation
Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three prerequisite items that should be configured so that PSS components can be used to respond to an emergency.
The ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. Enabling Person Accounts is a feature that can be used to store information about individual people who are not associated with a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases from web forms submitted by external users, such as emergency service requests.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm&type=5&la
NEW QUESTION # 30
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?
- A. Use the Assessment Indicator Regulatory Code junction object
- B. Use the Regulatory Code Assessment Indicator junction object
- C. Create a master-detail relationship between Regulatory Code and Assessment Indicator
- D. Create a lookup relationship on both objects to a junction object called Regulatory CodeMap
Answer: A
Explanation:
Explanation
The Assessment Indicator Regulatory Code junction object is part of the Public Sector Solutions data model and it is used to create a many-to-many relationship between Assessment Indicators and Regulatory Codes.
This allows the PSO to keep a list of assessment indicators and map them to multiple regulatory codes that team members can reference.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-com
NEW QUESTION # 31
A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?
- A. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
- B. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
- C. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
- D. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
Answer: B
Explanation:
Explanation
Creating a custom Approvals dashboard using standard Salesforce Reports and Dashboards and adding this to a custom Home Page assigned to the Approver profile is the correct reporting and analytics solution to provide Approval insights to team members on login. Salesforce Reports and Dashboards are tools that can be used to create and display data visualizations, such as charts, tables, or metrics. A custom Approvals dashboard can show a summary of open applications pending approval, including how long the application has been pending approval. A custom Home Page is a page that can be customized to show different components, such as dashboards, tasks, or news. A custom Home Page can be assigned to a specific profile, such as the Approver profile, and it can be displayed when users log in to Salesforce.
Reference:https://help.salesforce.com/s/articleView?id=sf.reports_dashboards_overview.htm&type=5
NEW QUESTION # 32
What 2 core Salesforce Clouds is Public Sector Solutions based on?
- A. Experience Cloud
- B. Service Cloud
- C. Admin
- D. Marketing Cloud
Answer: A,B
Explanation:
Explanation
Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on.
Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US
NEW QUESTION # 33
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the Omnistudio Package?
- A. Enable Person Accounts
- B. Enable Orders
- C. Ensure the email deliverability access level is set to "All email"
- D. Enable Assets
- E. Confirm browser settings meet published minimum requirements
Answer: A,C,D
Explanation:
Explanation
Enabling Assets, enabling Person Accounts, and ensuring the email deliverability access level is set to "All email" are three tasks that must be completed or checked before installing the Omnistudio Package. Assets are records that represent products or services sold to customers. Assets must be enabled to use some features of Omnistudio, such as FlexCards or DataRaptors. Person Accounts are records that store information about individual people who are not associated with a business account. Person Accounts must be enabled to use some features of Omnistudio, such as OmniScripts or DataPacks. Email deliverability access level determines what types of email can be sent from Salesforce. The email deliverability access level must be set to "All email" to install Omnistudio Package successfully.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_omnistudio.htm&type=5&language=e
NEW QUESTION # 34
The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions.
One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve thistask?
- A. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
- B. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
- C. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
- D. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
Answer: B
Explanation:
Explanation
Using Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect is the best solution to standardize the business process for reviewing grant applications. Action Plans are a feature of Public Sector Solutions that can help public sector agencies to create and manage tasks and subtasks for different types of records, such as accounts or cases. Action Plans can be used to define due diligence steps, such as verifying eligibility or checking references, related tasks, such as sending emails or making calls, and documents to collect, such as financial statements or tax returns. Action Plans can also be applied to grant applications using the Account object, which is a standard object that can store information about grant applicants or recipients.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plans.htm&type=5&language=
NEW QUESTION # 35
A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
- A. Customer Community Plus Licenses
- B. Customer Community Licenses
- C. Enable Web-to-Lead
- D. Enable Chatter
- E. Migrate Users to Lightning Experience
Answer: B,D,E
Explanation:
Explanation
Customer Community Licenses, enabling Chatter, and migrating users to Lightning Experience are three prerequisites that should be advised to the Public Sector Organization (PSO) before using Public Sector Solutions (PSS) components to create a portal for grant applications. Customer Community Licenses are licenses that can be used to create external users who can access data and records in Salesforce, such as grant applicants. Enabling Chatter is a feature that can be used to enable collaboration and communication among users in Salesforce, such as grant reviewers. Migrating users to Lightning Experience is a process that can be used to switch users from Salesforce Classic to Lightning Experience, which is the user interface that supports PSS components.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_grants_management.htm&type=5&lan
NEW QUESTION # 36
What are the three different key modules of Public Sector Solutions: Business Rules Engine?
- A. Decision Matrix
- B. Expression Sets
- C. Expression Maps
- D. Decision Tree
- E. Decision Table
Answer: A,B,E
Explanation:
Explanation
Expression Sets, Decision Table, and Decision Matrix are three different key modules of Public Sector Solutions: Business Rules Engine (BRE). Expression Sets are modules that can define expressions that can be reused across multiple rules or matrices. Decision Table is a module that can evaluate data based on rows of conditions and actions in a tabular format. Decision Matrix is a module that can evaluate data based on columns of conditions and outcomes in a tabular format.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_bre.htm&type=5&language=en_US
NEW QUESTION # 37
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