[UPDATED 2026] Salesforce Experience-Cloud-Consultant Questions Prepare with Free Demo of PDF
NEW 2026 Certification Sample Questions Experience-Cloud-Consultant Dumps & Practice Exam
Salesforce Experience-Cloud-Consultant certification exam is ideal for professionals who have experience in implementing Salesforce Experience Cloud solutions for their companies or clients. Salesforce Certified Experience Cloud Consultant certification is also suitable for individuals who are looking to transition into a career in Salesforce Experience Cloud consulting. Salesforce Certified Experience Cloud Consultant certification exam is a great way to demonstrate your expertise in Salesforce Experience Cloud and enhance your career prospects.
NEW QUESTION # 34
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?
- A. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.
- B. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
- C. Each org can have up to 100 Experience Cloud sites as long as they are active.
- D. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.
Answer: B
Explanation:
This license type allows users to access accounts, contacts, leads, opportunities, orders, price books, products, and custom objects in a partner community. Channel Account users can also register deals and collaborate with UMS on sales opportunities. Channel Account users cannot access reports and dashboards, cases, or Knowledge articles.
NEW QUESTION # 35
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
- A. Microsite
- B. Help Center
- C. Account Portal
- D. Build Your Own
Answer: C
NEW QUESTION # 36
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers
- A. Visible to Guest User
- B. Visible in Public Knowledge Base
- C. Visible to Employee
- D. Visible to Partner
Answer: A,D
NEW QUESTION # 37
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?
- A. CDN can help availability by allowing remote cloning for dynamic resources.
- B. CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.
- C. CDN can help reliability by allowing local cloning for static resources.
- D. CDN can help performance by caching public resources.
Answer: B
NEW QUESTION # 38
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NIO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Extend the Standard Role Hierarchy setting departments as child accounts.
- B. Enable the External Account Hierarchy setting departments as child accounts.
- C. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to
- D. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
Answer: C
Explanation:
grant the required record access.
NEW QUESTION # 39
Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
- A. Gather Customer Insights Data must be selected.
- B. Search must be enabled for the selected CMS Channel.
- C. Community must be activated.
- D. Sharing Rules must be set to Read/Write.
Answer: B
NEW QUESTION # 40
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
- A. Salesforce Tabs + Visualforce
- B. Customer Service
- C. Build Your Own (LWR)
- D. Build Your Own (Aura)
Answer: B
NEW QUESTION # 41
What is a prerequisite for creating a user that has a Partner Community license?
- A. The ''Enable as Partner'' action must be present on the Account page layout.
- B. Ensure that the partner user has the '' Enabled as partner'' permission set.
- C. The Enable as Partner'' action must be present on the User page layout.
- D. Select ''Enable as Partner'' in the Experience Workspace.
Answer: A
NEW QUESTION # 42
Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?
- A. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
- B. Enable Topic Hierarchy and create at least one topic with two subtopics.
- C. Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
- D. Create at least one topic along with its subtopic.
Answer: B
Explanation:
To set up a topic catalog, the step that is required is to enable Topic Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that allows you to display all the topics and subtopics on your Experience Cloud site in a hierarchical structure. Users can see the topic catalog by clicking the More Topics link on the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which allows you to create topics and subtopics up to three levels deep. You also need to create at least one topic with two subtopics, which will populate the topic catalog with some content.
NEW QUESTION # 43
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can help minimize licensing and provisioning cost.
- B. Lightning Bolts can be distributed and reused.
- C. Lightning Bolts can help reduce implementation time.
- D. Lightning Bolts can help organize, manage, and reuse digital content.
Answer: B,C
Explanation:
Two ways that Lightning Bolt can help DF accomplish this are A and B. Lightning Bolt is a framework that allows you to create and distribute industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic. By using Lightning Bolt, DF can create a solution for its flower business that includes all the features and functionality they need for their communities. They can then distribute and reuse this solution for their subsidiaries or other customers who want to set up similar communities. This can help reduce implementation time and ensure consistency and quality across different communities.
NEW QUESTION # 44
Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?
- A. Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.
- B. Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.
- C. Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.
- D. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.
Answer: D
Explanation:
This option allows CK to use Google as an external identity provider and enable customers to log in to the site using their Google credentials. CK can also access customers' basic profile data, such as name, email, and picture, by specifying the scopes and attributes in the authentication provider settings. CK can also use the authentication provider to configure single sign-on (SSO) and just-in-time (JIT) provisioning for the site.
NEW QUESTION # 45
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Partner Central
- B. Help Center
- C. Customer Account Portal
- D. Build Your Own
Answer: A
Explanation:
Partner Central is a template that is designed for creating a site that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co-selling, lead management, opportunity management, and deal registration.
NEW QUESTION # 46
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether the SEO Institute has provided the approval for the site with end date.
- B. Check whether the Experience site is public and activated. Pencil & Paper
- C. Check whether manual sitemap refresh happens on the last day of every month.
- D. Check whether a custom robots.txt file to control indexing has been created.
Answer: B,D
Explanation:
A robots.txt file is a text file that tells web crawlers which pages or files the crawler can or can't request from your site. This is used mainly to avoid overloading your site with requests; it is not a mechanism for keeping a web page out of Google. You can create a custom robots.txt file for your Experience Cloud site to control how search engines index your site.
To make your Experience Cloud site visible to search engines, you also need to make sure that your site is public and activated. A public site allows anyone on the internet to access your site without logging in. An activated site is live and ready for visitors.
NEW QUESTION # 47
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access?
Choose 3 answers
- A. Guest user can't be members of public groups or queues.
- B. Guest user external organization-wide default are always set to Private.
- C. Guest user can't access records via manual sharing
- D. Guest user can't records via manual existing records
- E. Guest user external organization-wide defaults are always set to Public.
Answer: A,B,C
NEW QUESTION # 48
DreamHouse Realty recently created a site for potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?
- A. Trending Topics Channel
- B. Content Management Report
- C. Topic's detail page
- D. Collaboration Dashboard
Answer: A
NEW QUESTION # 49
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Automatically via process Builder by meeting specified criteria
- B. Automatically via Case Assignment Rules
- C. Manually by a moderator selecting ''Escalate to Case'' in the Feed
- D. Manually by users commenting ''Escalate''
Answer: A,C
Explanation:
A question can be escalated to a case in two ways:
Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
NEW QUESTION # 50
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?
- A. CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.
- B. CDN can help availability by allowing remote cloning for dynamic resources.
- C. CDN can help performance by caching public resources.
- D. CDN can help reliability by allowing local cloning for static resources.
Answer: C
Explanation:
CDN can help performance by caching public resources, such as images, JavaScript, and CSS files. This can enhance the user experience and reduce the load on CK's server. CDN stands for Content Delivery Network, which is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors.
NEW QUESTION # 51
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
- A. When possible, one should create and assign queues as owners of records created by quest users.
- B. Queues cannot be assigned as owners of records created by guest users.
- C. Default owner does not need Read/Write access to view the records created by guest users.
- D. Setting the default owner for records created by guests is an option in Experience Cloud sites.
- E. Any active user in an org can be assigned as the default owner of records created by guest users.
Answer: B,D,E
Explanation:
For records created by guest users, NMH should keep in mind that queues cannot be assigned as owners, setting the default owner is an option in Experience Cloud sites, and any active user in an org can be assigned as the default owner. A queue is a location where records can be routed to await processing by a group of users. However, queues cannot be assigned as owners of records created by guest users because guest users do not have access to queues. Setting the default owner for records created by guests is an option in Experience Cloud sites that allows NMH to specify who will own the records created by guest users on their public site. Any active user in an org can be assigned as the default owner of records created by guest users, as long as they have the appropriate permissions and access to the object.
NEW QUESTION # 52
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Extend the Standard Role Hierarchy setting departments as child accounts.
- B. Enable the External Account Hierarchy setting departments as child accounts.
- C. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
- D. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
Answer: C
NEW QUESTION # 53
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
- A. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
- B. In Salesforce Setup, type "support settings" in the quick find box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
- C. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
- D. Use the Developer Console to add code to allow for autocomplete functionality.
Answer: A
Explanation:
To enable autocomplete for guest users, the administrator should use the Search component property editor, open the Autocomplete section, and click desired objects to appear in autocomplete. Select "publicly available". Autocomplete is a feature that suggests search terms based on what users type in the search box. The Search component property editor is a tool that allows you to customize the settings and behavior of the Search component on your Experience Cloud site. By selecting "publicly available", you can make autocomplete suggestions visible to guest users who are not logged in.
NEW QUESTION # 54
Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?
- A. Create a Lead Process for Lead Distribution
- B. Enable Allow External Creation'' in Digital Experience settings
- C. Configure Lead creation Leadon low Distribution inside PRM Workspace.
- D. Create a Lead Queue for Lead Distribution.
Answer: A,C,D
Explanation:
To meet the requirement of distributing leads to partners, UMS needs to take at least three steps:
Create a Lead Process for Lead Distribution. A lead process is a set of stages that a lead goes through from creation to conversion. UMS can create a lead process that defines how leads are distributed to partners based on criteria such as region, industry, or product.
Create a Lead Queue for Lead Distribution. A lead queue is a list of leads that are assigned to a group of users who share the workload. UMS can create a lead queue for its partners and assign leads to the queue based on the lead process.
Configure Lead creation Leadon low Distribution inside PRM Workspace. PRM Workspace is a feature that allows UMS to manage its partner relationships, such as recruiting, onboarding, training, and co-selling. UMS can configure lead creation and distribution settings inside PRM Workspace, such as enabling partners to create their own leads, setting up lead assignment rules, and defining lead notification preferences.
NEW QUESTION # 55
Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers
- A. Use partner tiering in channel sales hierarchy
- B. Automate partner entitlement assignment in Channel Sales teams
- C. Enable partner lead routing
- D. Extend automated quoting capabilities to partners
Answer: C,D
NEW QUESTION # 56
Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
- A. Edit the applicable user profile.
- B. Select a permission set for a given experience.
- C. Select the profile for a given experience.
- D. Create a permission set.
Answer: B,D
Explanation:
To grant access to each customer, the UC admin should select a permission set and a profile for a given experience. A permission set is a collection of settings and permissions that give users access to various tools and functions in Experience Cloud. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. By selecting a permission set and a profile for each experience, the UC admin can control the access level of each customer user.
NEW QUESTION # 57
The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?
- A. Use Dataloader to migrate the site from sandbox to production.
- B. Use the ExperienceDeploy API to push the site to production.
- C. Rebuild the site from scratch in production.
- D. Create a change set, upload it to production, and deploy the change set.
Answer: D
NEW QUESTION # 58
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Enable Escalate to Case.
- B. Tell users to submit a case for unanswered questions.
- C. Limit the number of questions posted per day.
- D. Create moderators for each topic.
Answer: A
NEW QUESTION # 59
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