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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Guiding Principles | - Core guiding principles
|
| Topic 2: Key Concepts of Service Management | - Value creation through services
|
| Topic 3: The Four Dimensions of Service Management | - Partners and suppliers - Information and technology - Value streams and processes - Organizations and people |
| Topic 4: ITIL Practices Overview | - Technical management practices - General management practices - Service management practices |
| Topic 5: ITIL Service Value System (SVS) | - Service Value Chain activities
|
EXIN ITIL Foundation Sample Questions:
1. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
A) Financial management
B) Service level management
C) Demand management
D) Risk management
2. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
A) A service transition package (STP)
B) A service option
C) A service charter
D) A service design package (SDP)
3. How are groups, teams, departments and divisions classified?
A) Functions
B) Processes
C) Roles
D) Technicians
4. Which of the following BEST describes technical management?
A) Senior managers responsible for all staff within the technical support function
B) A function that includes providing technical expertise and overall management of the IT infrastructure
C) A function responsible for facilities management and building control systems
D) A function that provides hardware repair services for technology involved in the delivery of service to customers
5. Which one of the following is an objective of release and deployment management?
A) To ensure that the overall business risk of change is optimized
B) To define and agree release and deployment plans with customers and stakeholders
C) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
D) To standardize methods and procedures used for efficient and prompt handling of all changes
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
