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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Sales methodology configuration - Lead qualification and conversion |
| Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Data sources and key figures - Custom report creation |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Restriction rules can be assigned to work center views within a business role if they're based on which of the following authorization elements?
A) Access Control
B) Access Rights
C) Access Restriction
D) Access Context
2. Which of the following objects can you design as an administrator in the business analytics work center in SAP Hybris Cloud for customer? (3 correct answers)
A) KPIs
B) Key figures
C) Data sources
D) Mashups
E) Scorecards
3. What is a workflow rule used for? (2 correct answers)
A) To define and activate an approval process
B) To set up automatic e-mail notifications
C) To define and activate rules for automatic field updates
D) To set up the organizational work distribution
4. Which of the following activities can you contain territory determination? (2 correct answers)
A) Opportunities
B) Promotions
C) Campaigns
D) Sales Quotes
5. A user is assigned to work centers that contain the same view, in the first work center, the user has unrestricted read and write access, in the second work center the user had read only access.
Which access rights does the user get for this view in both work centers?
A) Unrestricted read access and restricted write access
B) Restricted read access and unrestricted write access
C) Unrestricted Read and Write access
D) Restricted Read and Write access
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,E | Question # 3 Answer: A,C | Question # 4 Answer: A,D | Question # 5 Answer: C |
