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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Commerce Cloud | - Product content and catalog management - Storefront and personalization concepts - Extension and integration mechanisms |
| Topic 2: SAP Customer Experience Architecture | - End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy |
| Topic 3: SAP Marketing Cloud | - Customer data and segmentation - Personalization and journey orchestration - Campaign management and orchestration |
| Topic 4: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Topic 5: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| Topic 6: Integration and Extensibility | - API management and event-driven architecture - Extensibility options in SAP CX solutions - SAP Integration Suite concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
- A. Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
- B. Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
- C. Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
- D. Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
- A. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
- B. Manual: The processing purpose is manually added to the customer profile by an administrator.
- C. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
- D. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.
- A. Service level agreement
- B. Functional location
- C. Registered product
- D. Skill set
- E. Installation point
Which of the following is a feature of SAP Master Data Integration?
- A. Data quality management
- B. Data consolidation
- C. Central data governance
- D. Data distribution
You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?
- A. Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
- B. Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
- C. Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.
- D. Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
