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Oracle 1Z0-1003-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe Activity Type Features Outbound Integration Channels
Topic 2	Describe Run Schedule, Assignment Parameters, and filtering options Configure resource calendars
Topic 3	Describe the various launch conditions Configure Quota Management for Capacity Areas Explain the usage of filters within OFSC
Topic 4	Configure a Work Skill and associated Conditions Fields and Custom Properties
Topic 5	Describe the concepts of Work Skills and Work Skill Conditions Create a custom property
Topic 6	Explain Duration and Travel Statistics and their parameters Describe Quota, Capacity and Booking Options
Topic 7	Configure OFSC Core Application display settings Describe the concepts of Work Zones
Topic 8	Configure Business Rules settings Configure a Service Request Configure a Message Scenario Describe routing reoptimization
Topic 9	Describe Collaboration features and usage Configure Activity Types
Topic 10	Describe the four types of custom properties and native system fields Resource Calendars
Topic 11	Describe Time Slots, Service Windows, SLAs, and Delivery Windows Describe Inventory Types, consumption and management
Topic 12	Describe Resource Types and Roles Create a Core REST API request Configure resources for Routing

Reference: https://education.oracle.com/oracle-field-service-2020-implementation-essentials/pexam_1Z0-1003-20

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