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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question 1

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, Add Channel Type = Web.
B. Change the section identified with Status = New
C. Click the Show Advanced Search icon.
D. In Advanced Search, select Action > Update.
E. In Advanced Search, save and select the "Set as Default" box.
F. In Advanced Search, confirm Record Set = Assigned to Me.

Question 2

What three things should you do once you have established a global default coverage?

A. Create an ESS job to Monitor Service Request Milestones.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Aggregate Service Requests.
D. Use Application Composer to configure warning emails about milestone compliance events.

Question 3

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. View and edit attachments to a Service Request.
B. Create a Service Request.
C. Chat with an Agent about a Service Request.
D. Add a message to a Service Request.
E. Delete a Service Request.

Question 4

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
B. Configure your self-registrations so that they are automatically approved.
C. Configure the self-registrations to restrict registration to only existing Contacts.
D. Disable the anonymous access option in your DCS application.

Question 5

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
B. It is configured exclusively via the Engagement Cloud Security Console.
C. It enables anonymous users to search the DCS knowledge base.
D. It does not require matching passwords between Engagement Cloud and DCS.

Solutions: