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Cisco 840-423 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Analysis and Discovery | - Stakeholder identification
|
| Value Analysis and ROI Modeling | - Financial justification techniques
|
| Communication of Business Value | - Value proposition development
|
| Solution Design Alignment | - Mapping solutions to business needs
|
| Business Value Fundamentals | - Value-based selling principles
|
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
Which statement about PEST analysis is true?
- A. Political aspects can be identified easily through surveys.
- B. Economic and social implications are relevant only with the public sector.
- C. A PEST analysis often can be related directly to specific findings from the operating process analysis.
- D. A PEST analysis allows you to take an independent, outside-in view of factors that impact the customer's situation.
Correct Answer: D 🗳️
How does a business value approach contribute to the sales process?
- A. ensures that best practices are included in the design of new workflows
- B. allows for pieces of a larger project to be designed independently without concern for linkages
- C. gives the CIO a blueprint for organizing the IT department
- D. provides a framework to align the business strategy and priorities with the processes that are needed to achieve goals
Correct Answer: D 🗳️
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Which statement about how Business Model Canvas diagrams are a useful tool is true?
- A. They establish a consensus view among customer executives about the organization strategy and major processes.
- B. They decompose the processes for a single department.
- C. They identify the bottlenecks within a customer service process.
- D. They depict the operating procedures for system management.
Correct Answer: A 🗳️
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Which action is the recommended way to mitigate or minimize risks?
- A. Add customer IT personnel to the project team so that they can bear responsibilities along with Cisco and the Partner.
- B. Rate the priority and potential impact from risks and assign resources accordingly.
- C. Include more capabilities in the solution to reduce risks without concern about the cost or timeframe impacts.
- D. Assign the most experienced resource to a single risk item.
Correct Answer: B 🗳️
Which approach is recommended when you justify a solution?
- A. Support solutions that can be fully implemented with current capabilities on the IT staff.
- B. Give extra weight to projects that give the business unit responsibility for risky activities.
- C. Bring the IT and business executives together where possible to forge a unified viewpoint.
- D. Push investments out to the future, where possible, to delay larger investments.
Correct Answer: C 🗳️
