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Nortel 920-106 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Administration | - Configuration and Maintenance
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| Agent and Supervisor Management | - User Management
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| Integration and Connectivity | - Network and Interfaces
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| Reporting and Metrics | - Call Center Analytics
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| Call Handling and Routing | - Inbound and Outbound Calls
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| Call Center Fundamentals | - Architecture and Components
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