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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is

A) a PowerPC application
B) a Windows application
C) anIOSapplication
D) an app not purchased at the Mac App Store

2. From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:

A) Encrypted backups on Time Capsule.
B) Local snapshots on portable Macs.
C) Encrypted backups on external disks.
D) The ability to choose multiple backup locations.
E) Backup Now in the Time Machine menu item.
F) Restore from a Time Machine backup.
G) OS X Recovery partition on external disks.

3. Apple recommends the ________ volume format when setting up a Mac's hard disk for normal use.

A) Mac OS Extended (Journaled)
B) ExFat
C) Mac OS Extended
D) MS-NT File System

4. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Delete the app and try downloading a fresh copy from the internet.
B) Contact the vendor of the app and ask them to send a product registration key.
C) Open the Mac App Store preferences, then change the Application Security settings.
D) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:

5. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
B) The customer will have to purchase Migration Assistant at the Mac App Store.
C) Startup in OS X Recovery to open Migration Assistant.
D) Migration Assistant is stored in the Utilities folder and can be opened at any time.

Solutions: