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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. In OS X Mountain Lion, Safe Boot ________.

A) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup
B) increases data security by assigning all standard users Read-only privileges to mounted local volumes
C) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
D) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup

2. How is 802.1X configured on OS X systems?

A) In OS X there are two configuration methods for 802.1X. The first method is automatic configuration via the selection of a Wi-Fi network that requires WPA/WPA2 Enterprise authentication. The second method is "semi-automatic" configuration via an 802.1X configuration profile provided by an administrator.
B) The Lookup tab of Network Utility allows you to test name resolution against the currently configured DNS server.
C) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
D) A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.

3. What's the best source for acquiring printer drivers for OS X?

A) The master password is used to reset local account passwords.
B) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
C) The Activity Monitor application is used to monitor open processes and applications.
D) The Apple print drivers are the best source for configuring OS X printers. One method is to let the software update system automatically download and install the appropriate printer drivers. Or you can manually download and install printer drivers from the Apple support website.

4. You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?

A) The Mac is not enrolled with Profile Manager.
B) Profiles have been disabled in the Security & Privacy pane of the Mac.
C) There are no profiles installed on the Mac.
D) You are not logged in as an administrator user.

5. You are logged into a MacBook Pro as a standard user. How can you display the OS X Mountain Lion build number?

A) Choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed.
B) Type build_number in Spotlight, and then scroll through the resulting information until the build number is revealed.
C) Choose Software Update from the Apple menu, and then choose Build Number from the Update menu.
D) In the General pane of System Preferences, click the Info disclosure triangle to reveal the build number.

Solutions: