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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which approach is MOST consistent with Design and Innovation when improving the discharge experience?

A. Standardizing discharge instructions without any patient or family input
B. Focusing primarily on reducing printing costs for discharge materials
C. Mapping the discharge process with staff only and implementing one-time changes
D. Including patients and families in co-design, testing prototypes, and refining discharge processes based on feedback and results

Question 2

What measures the dispersion of the data set?

A. Mode
B. Variance
C. Distance
D. Median

Question 3

Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A. Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
B. Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
C. Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
D. Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees

Question 4

Which of the following is a key consideration when refreshing organizational culture?

A. Understand that people need to perform tasks, so train to this.
B. Recognize that people at all levels across the organization are vital to success.
C. Identify culture missteps and discuss solutions.
D. Focus only on the future, not on the organization's history.

Question 5

What is the collective focus of social capital?

A. Increasing volume of business
B. Identifying and recognizing individual performance
C. How people relate to one another
D. How improvement projects are identified

Solutions: