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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which is the BEST example of an employee engagement strategy?

A. Sharing patient letters in an organizational newsletter
B. Demonstrating appreciation for individual staff contributions
C. Discussing complaint and grievance data during staff meetings
D. Reviewing employee satisfaction data with individual units/departments

Question 2

Which statement BEST describes experience-based co-design (EBCD)?

A. EBCD should be used for stand-alone projects and not integrated with other organizational work.
B. EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.
C. EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.
D. EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.

Question 3

Which is a central role for an effective facilitator?

A. Identifies the most useful suggestions from the group
B. Creates and sustains a participatory environment
C. Encourages the group to focus on outcomes
D. Guides the discussion to avoid conflict among participants

Question 4

Which steps are contained in the first phase of experience mapping?

A. Conduct data gathering.
B. Identify moments of truth.
C. Tell and sketch the story.
D. Prioritize and create storyboards.

Question 5

A healthcare organization wants to leverage their patient experience scores to support their brand messaging that the organization is a world-class health provider. Which data element would BEST support this campaign?

A. A previous fiscal year's percentile ranking for Likelihood to Recommend on the state benchmark
B. A year-to-date top-box score for Overall Rating 0 to 10
C. A 3-to-5-year series trend of the organization's overall percentile ranking on the national benchmark
D. A list of key drivers' performance within the past two fiscal years

Solutions: