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BBPSD Customer Service Sample Questions:

1. When a business is always looking for small things to improve the overall customer experience we call it:

A) Improving the business.
B) Better business.
C) Continuous improvement.
D) Getting better.

2. When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:

A) Time bound.
B) Trusted.
C) Tested.
D) Trustworthy.

3. When a product or service has been specially developed for a particular market segment then we would use a:

A) Differentiated strategy.
B) Concentrated targeting strategy.
C) Not concentrated targeting strategy.
D) Not differentiated strategy.

4. When communicating with a customer by writing a letter you should:

A) Read through the letter before sending.
B) Keep the letter courteous, short and to the point and spell check it.
C) Sign the letter yourself.
D) All of the above.

5. Which of the following is the most important reason for getting customer feedback:

A) To improve the overall customer experience.
B) To improve sales.
C) To establish a customer database.
D) To be seen to be responsive to customers.

Solutions: