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BBPSD Customer Service Sample Questions:

1. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Aware type.
B) Analytical type.
C) Authoritative type.
D) Assertive type.

2. Attitudes and assumptions that we make about people are:

A) Likely to help with product placement.
B) Useful when selling to customers.
C) A good first impression of customers.
D) A common barrier to communication.

3. Doing more than one task at a time is known as:

A) Efficiency tasking.
B) Multitasking.
C) Activity scheduling.
D) Sequential tasking.

4. Multitasking is:

A) Only for people in busy jobs.
B) Doing things in sequence.
C) Doing one task and the doing another.
D) Doing more than one task at a time.

5. The three generally recognised types of customer are assertive, analytical and

A) Amiable.
B) Authoritative.
C) Aggressive.
D) Aware.

Solutions: