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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 2: Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Topic 3: Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Topic 4: Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Topic 5: Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
| Topic 6: Security and Access | - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility - User authentication and login methods |
Salesforce Certified Experience Cloud Consultant Sample Questions:
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. The portal profile record has not been created.
- B. Contact records have not been created.
- C. The portal role record has not been created.
- D. User records are missing. Penal & Pep ore
Correct Answer: B,C 🗳️
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Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Build Your Own
- B. Customer Account Portal
- C. Help Center
- D. Partner Central
Correct Answer: D 🗳️
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Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
- A. Create Page Layouts for Lead Distribution.
- B. Create a separate channel for partners in PRM Workspaces.
- C. Enable "Lead Sharing" in Digital Experience settings.
- D. Create Lead Record Types for Lead Distribution.
Correct Answer: A,D 🗳️
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Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?
- A. Create at least one topic along with its subtopic.
- B. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
- C. Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
- D. Enable Topic Hierarchy and create at least one topic with two subtopics.
Correct Answer: D 🗳️
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A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?
- A. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.
- B. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
- C. Ensure that both the notify and freeze actions for all site rate rules are implemented.
- D. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.
Correct Answer: B 🗳️
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