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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Plan and execute change management activities - Define support processes and escalation paths - Create training materials and end-user guides - Develop user adoption strategy and documentation |
| Topic 2: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Design data access and visibility rules - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 3: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Define scope and create solution design |
| Topic 4: Implementation and Integration | 28% | - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Configure email and notification templates - Integrate external systems via APIs and connected apps - Build and configure Experience Builder pages and components |
| Topic 5: Analytics and Monitoring | 13% | - Implement error handling and logging - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization - Monitor site performance and user engagement |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site.
CKwants to use the Just-in-Time Provisioning feature for Experience Cloud.
Which value is required in the user type?
- A. Standard
- B. Entity ID
- C. Federation ID
- D. Username
Correct Answer: C 🗳️
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Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?
- A. Create a custom template to apply to all Experience sites.
- B. Send the style guide to Experience managers to implement.
- C. Reference a shared Bootstrap CSS file in all of the sites.
- D. Create a custom theme toapply to all Experience sites.
Correct Answer: D 🗳️
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Cloud Kicks (CK)wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?
- A. Content Graph
- B. Navigational Topics
- C. Content Topics
- D. Featured Topic
- E. Navigation Tree
Correct Answer: A,C,E 🗳️
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Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has appliedcriteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers
- A. None
- B. Visible
- C. Default
- D. Personal
- E. Audience
Correct Answer: A,C,E 🗳️
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Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets,audience targeting and a custom Navigation menu component.
- B. Create branding sets, audience targeting, and navigation menu targeting.
- C. Create a separate community for each partner with audience targeting.
- D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
Correct Answer: B 🗳️
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