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HP HP2-B119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Execution & Objection Handling | - Overcoming customer objections - Communication of ROI and benefits |
| Sales Strategy & Customer Alignment | - Competitive landscape and solution placement - Customer needs identification and consultative selling |
| HP pMPS Portfolio Knowledge | - Understanding HP printing and managed services offerings - Value proposition of pMPS solutions |
HP Selling HP EMEA pMPS Sample Questions:
Question 1
What is one of the reasons that a customer should understand and configure the security features of an HP imaging and printing device?
A. because a networked printer or MFP can be used to interrupt Internet access on the network
B. because a networked printer or MFP can be an open port for inside and outside access to valuable business information
C. because apps can be installed only when the security settings are configured
D. because other features of the device function only when the security settings are configured
Question 2
What key information is available within the HP Service Portal? (Select two.)
A. rebate and commission information
B. contract details
C. invoice information on partner or customer by revenue and profit
D. Skype and MSN free dial-up service to the HP Premium Hotline
E. usage reporting (only when remote monitoring is available; page counts by color, paper size)
Question 3
Which statements best describe the HP Service Portal? (Select two.)
A. It is a website explaining the services available with HP pMPS.
B. It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
C. It is a website for maintaining the remote monitoring software.
D. It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
E. It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
Question 4
Which major types of HP imaging and printing solutions are available to customers? (Select two.)
A. optional solutions that extend functionality
B. third-party solutions integrated in the device
C. re-manufactured supplies solutions
D. HP solutions integrated in the device
E. direct mail accessories that auto install
Question 5
Which security feature is included with the HP Universal Print Driver?
A. group security policies
B. settings for control panel access controls
C. settings to close unused ports
D. print job encryption
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,E | Question 3 Answer: B,C | Question 4 Answer: D,E | Question 5 Answer: D |




